Senior Renewal Account Manager

X4V Rapid7 LLC; Boston (MA); On-site; USD 88,000 - 118,000; Full time

Job summary

Rapid7 is seeking a Senior Renewal Account Manager to own end-to-end renewal execution and drive commercial growth across strategic, multi-product enterprise accounts in the United States. You will manage negotiations with senior executives, develop data-driven renewal strategies, and partner with Sales, Customer Success, Channel, and Finance to ensure renewals and expansions.

You will forecast renewal activity, maintain account insights in Salesforce, and mentor other Renewal Account Managers

Qualifications

• 4–6+ years of SaaS renewals, account management, or commercial sales ownership experience.
• Experience managing complex, multi-product enterprise renewal cycles and channel ecosystems.
• Strong executive communication and ability to negotiate with senior stakeholders.

Responsibilities

• Own the end-to-end renewal process for assigned enterprise accounts, ensuring timely and accurate contract execution.
• Develop and execute data-driven renewal strategies aligning customer goals with Rapid7 priorities.
• Lead high-stakes contract, pricing, and term negotiations with senior executive stakeholders and procurement teams.
• Build trusted relationships across customer executive, finance, and procurement functions to maintain account continuity.
• Identify, qualify, and execute portfolio expansion opportunities with Sales and Channel teams.
• Maintain accurate renewal forecasts, deal hygiene, and account insights using Salesforce and Clari.
• Serve as a mentor to Renewal Account Managers, guiding on deal structuring and negotiation best practices.
• Collaborate with leadership to refine renewal playbooks and retention workflows.

Skills

SaaS renewals

Enterprise renewals

Executive communication

Salesforce

Clari

Forecasting

Contract negotiations

Cross-functional collaboration

Mentoring

Cybersecurity SaaS

Tools

Salesforce

Clari

Forecasting tools

Job description

Rapid7 is seeking a strategic and results-oriented Senior Renewal Account Manager to lead renewal and expansion efforts across our most complex customer accounts. In this role, you will own high-value, enterprise, multi-product renewal negotiations, engage directly with executive stakeholders, and drive predictable retention and recurring revenue growth.

About the Team

The Renewal Account Management team powers Rapid7's recurring revenue strategy by securing retention and expanding commercial partnerships across enterprise accounts. We partner closely with Sales, Customer Success, Channel, and Finance to deliver seamless customer experiences and sustained business value.

About the Role

As a Senior Renewal Account Manager, your primary responsibility will be to lead end-to-end renewal execution and drive commercial growth across strategic accounts. Specifically, your focus will be to:

• Own the end-to-end renewal process for assigned enterprise accounts, ensuring timely and accurate contract execution.
• Develop and execute data-driven renewal strategies that align customer business goals with Rapid7 commercial priorities.
• Lead high-stakes contract, pricing, and term negotiations with senior executive stakeholders and procurement teams.
• Build trusted relationships across customer executive, finance, and procurement functions to maintain account continuity.
• Identify, qualify, and execute portfolio expansion opportunities in close partnership with Sales and Channel teams.
• Maintain accurate renewal forecasts, deal hygiene, and account insights using Salesforce and Clari.
• Serve as a mentor to Renewal Account Managers, offering guidance on deal structuring, negotiation strategies, and best practices.
• Collaborate with leadership to refine renewal playbooks, retention workflows, and team enablement initiatives.

The skills and qualities you'll bring include

• Bring 4-6+ years of SaaS renewals, account management, or commercial sales ownership experience with proven retention success.
• Demonstrate expertise managing complex, multi-product enterprise renewal cycles and channel ecosystems.
• Hold self and others responsible for driving predictable retention outcomes, forecast accuracy, and clear deal ownership.
• Build a global network and work across boundaries with Sales, Customer Success, and Finance to deliver cohesive strategies.
• Think big and act small by breaking renewal targets into clear account plans, time-bound milestones, and risk mitigation steps.
• Embrace difficult conversations, actively listen, and check for understanding during high-stakes contract negotiations and escalations.
• Display strong executive communication skills and advanced proficiency in Salesforce, Clari, and forecasting tools.
• Exhibit analytical rigor, strong business judgment, and a track record of balancing customer advocacy with commercial outcomes.
• Bring prior experience within the cybersecurity or enterprise SaaS industry.
• Embod our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences.

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we're continuing to push the envelope just like we've been doing for the past 20 years. If you're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.

Salary

Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range. The annual salary range for this role, depending on location, is: United States: $87,600.00 - 118,400.00 USD Annual Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

About Our Solutions

Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research using these insights to optimize our products and arm the global security community with the latest in attacker methodology. Trusted by more than 11,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what's next.