Senior Remote Water Heater Tech Services Specialist

GE Appliances, a Haier company; Virginia (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

GE Appliances, a Haier company, is seeking a Senior Product Service Specialist – Water Heaters (Remote – US Only – Must Reside in the Central or Eastern Time Zone) to join our service organization.

In this role you will act as the primary technical resource for customers, distributors, and service partners on water heater installation, operation, troubleshooting, and service questions, while collaborating with engineering and quality teams to resolve field issues and improve product support

Qualifications

• High school diploma, GED, or equivalent.
• Completion of a technical degree, trade program, certification, or equivalent combination of education and relevant experience.
• Licensed Master Plumber.
• Minimum 5 years of relevant experience in field service, technical product support, troubleshooting, service operations, or a related technical discipline.
• Experience supporting, servicing, installing, or troubleshooting at least one of: heat pump water heaters, gas water heaters, or electric water heaters.
• Ability to read and apply technical documents such as installation instructions, service manuals, schematics, wiring diagrams, or troubleshooting materials.

Responsibilities

• Serve as primary technical resource for customers, distributors, dealers, and authorized service partners on installation, operation, troubleshooting, and service‑related questions for heat pump, gas, and electric water heaters.
• Provide technical product support for application questions, startup and commissioning concerns, troubleshooting, and service issue escalation.
• Support resolution of escalated field and customer issues through technical guidance and coordination with internal teams.
• Represent the service perspective in new product introductions, product changes, and issue resolution discussions to improve serviceability and customer experience.
• Review, edit, and recommend updates to installation instructions, service literature, troubleshooting guides, wiring diagrams, technical bulletins, and related support materials.
• Track common field and customer issues, communicate trends to business partners, and support readiness for product updates and launches.

Skills

Independent Work

Objective Setting

Problem Solving

Influencing Skills

Practical Knowledge

Technical Documentation

Education

High school diploma

Technical degree or certification

Licensed Master Plumber

Tools

MS Office

Job description

GE Appliances, a Haier company, is seeking a Senior Product Service Specialist – Water Heaters (Remote – US Only – Must Reside in the Central or Eastern Time Zone) to join our service organization.

In this role you will act as the primary technical resource for customers, distributors, and service partners on water heater installation, operation, troubleshooting, and service questions, while collaborating with engineering and quality teams to resolve field issues and improve product support