Senior Remote MR Support Specialist

Siemens Healthineers; California (MO); Hybrid; USD 76,000 - 104,000; Full time

Job summary

Siemens Healthineers is seeking a Remote Support Specialist 3 – MR to provide expert remote technical support for Siemens MR equipment. You will troubleshoot remotely, dispatch action plans, and ensure timely escalation when issues arise, with occasional on-site travel to service customers.

Ideal candidates have 8+ years on MR systems, strong communication skills, and a commitment to high-quality customer support. Remote role with international travel as needed.

Qualifications

• Associates degree or 2 years of vocational technical training required.
• More than 8 years’ experience working on MR systems.
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services.
• Good communication skills to support customers and field staff.

Responsibilities

• Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment.
• Dispatch notifications to CSE's and provide quality action plans.
• Use remote diagnostics to troubleshoot and resolve technical issues.
• Follow escalation process and communicate with HSC/QIB to drive solutions.
• Travel to assist with on-site repair of customer equipment as required.

Skills

MR systems

Remote diagnostics

Communication skills

Remote troubleshooting

Education

Associate degree or vocational training

Job description

Siemens Healthineers is seeking a Remote Support Specialist 3 – MR to provide expert remote technical support for Siemens MR equipment. You will troubleshoot remotely, dispatch action plans, and ensure timely escalation when issues arise, with occasional on-site travel to service customers.

Ideal candidates have 8+ years on MR systems, strong communication skills, and a commitment to high-quality customer support. Remote role with international travel as needed.