Remote MI-SPECT Regional Support Technician

Siemens Healthineers in; Cary (NC); Remote; USD 76,000 - 104,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid time off

Job summary

Siemens Healthineers seeks a Regional Support Service Technician 4 – MI-SPECT for remote Americas operations. The role provides technical guidance, remote diagnostics, and complex problem resolution to support field engineers and customers.

Ideal candidates hold an Associates degree in Electronics or Biomed Eng, 10 years MI SPECT repair experience, and bilingual English/Spanish; travel ~10% and on-call weekend rotations may apply. Competitive base pay and comprehensive benefits offered.

Qualifications

• Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience).
• Technical proficiency in repair of Siemens MI SPECT equipment of 10 years
• Firm knowledge of DICOM, networking, computer use of Microsoft products
• Travel required for customer meetings and technical repair 10%
• English & Spanish speaking a must

Responsibilities

• Technical guidance and documentation of customer and Field Service Engineer calls placed with the Uptime Service Center
• Remote diagnostic evaluations of MI-SPECT and equipment
• Identify problems and provide action plans for highly complex problems and incidents to aid field representative in finding solution
• Preempt potential problems and provide effective solutions
• Seek assistance from internal partners for issues that reach beyond assigned product area
• Work with minimal direction from management
• Independently identify issues or problems perform research, develop, deploy and delegate corrective actions
• Mentor and provide technical operational leadership to TST 1, TST 2, TST 3.
• Contribute to the dissemination of product knowledge
• Provide support to the Operations Manager in the development and implementation of research designed to collect and report product or site-specific information
• Proficient skills in typing and Outlook, Excel, Word and other job critical applications
• Drive individual KPIs and Onsite to Online strategy to meet the needs of the customer/business
• Creates an open, supportive environment consistent with the culture of Service Based Leadership
• Must be willing to be on call and work rotating weekends/holidays
• This is a 1st shift position

Skills

MI SPECT repair

DICOM networking

Microsoft Office

English Spanish

Education

Assoc degree in Electronics or Biomed Eng

Tools

SAP

Job description

Siemens Healthineers seeks a Regional Support Service Technician 4 – MI-SPECT for remote Americas operations. The role provides technical guidance, remote diagnostics, and complex problem resolution to support field engineers and customers.

Ideal candidates hold an Associates degree in Electronics or Biomed Eng, 10 years MI SPECT repair experience, and bilingual English/Spanish; travel ~10% and on-call weekend rotations may apply. Competitive base pay and comprehensive benefits offered.