Remote CT Service Specialist — Expert Support & Training

Siemens Healthineers; California (MO); Hybrid; USD 76,000 - 104,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability coverage

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers is seeking an experienced CT Systems Support professional to identify and resolve highly complex problems, providing action plans and expert guidance for the CT modality. The role may require remote or on-site support, including international assignments to Canada and Latin America, and involves coaching staff and driving KPIs.

Required qualifications include an associates degree or two years of vocational training, 5+ years in Siemens CT systems, strong MS Office skills,

Qualifications

• Associates Degree or 2 years of vocational technical training required.
• More than 5 years’ experience working on Siemens CT systems and ability to demonstrate extensive knowledge in the product line of CT.
• Proficient skills in typing and Outlook, Excel, Word, and other job critical applications.
• Good communication skills.
• SAP knowledge preferred.
• Valid passport is required.
• High proficiency in English; Bilingual preferred to include Portuguese or Spanish.
• Ability to work First Shift

Responsibilities

• Identify problems as they occur and provide action plans for highly complex problems and incidents for the modality of CT.
• Provide product support either remotely or on-site (Internationally at times - Canada and Latin America).
• Dispatch notifications to CSEs with quality action plan.
• Share expert advice, training, and technical assistance to support staff and train lower-level employees.
• Drive individual KPIs to meet the needs of the customer/business.
• Proactively provide updates on assigned tasks as planned.
• Independently identify issues or problems, perform research, and develop corrective action and present to TST 4 and/or management.

Skills

English proficiency

Typing & MS Office

Communication skills

SAP knowledge

Problem solving

Education

Associates Degree or 2 years vocational training

5+ years Siemens CT systems experience

Tools

SAP

Job description

Siemens Healthineers is seeking an experienced CT Systems Support professional to identify and resolve highly complex problems, providing action plans and expert guidance for the CT modality. The role may require remote or on-site support, including international assignments to Canada and Latin America, and involves coaching staff and driving KPIs.

Required qualifications include an associates degree or two years of vocational training, 5+ years in Siemens CT systems, strong MS Office skills,