Senior Remote Enterprise AI Infrastructure Engineer

wekatest; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

wekatest seeks a senior technical support leader to bridge customers and engineering for an AI-ready data infrastructure platform. You will troubleshoot complex distributed systems, guide proactive success efforts, and document enhancements across global deployments.

The role requires deep Linux/Unix administration, Python/Bash automation, and strong networking expertise, with fluency in English and Mandarin. Expect travel for regional/intl engagements and rotating on-call duties.

Qualifications

• 10+ years in customer-facing technical roles solving complex enterprise infrastructure problems.
• L3 or higher support experience with Linux-based storage, networking, virtualization, or cloud infrastructure.
• Strong working knowledge of distributed storage systems and Linux/Unix administration.
• Deep understanding of networking technologies such as Infiniband, Ethernet, DPDK, and UCX, along with cloud and distributed storage concepts.
• Proficiency in Python and Bash, with hands-on experience automating monitoring and troubleshooting tasks.
• Familiarity with POSIX, NFS, and S3 protocols, plus log management and monitoring tools such as Prometheus and Grafana.
• Professional written and verbal fluency in both English and Mandarin.

Responsibilities

• Serve as the principal technical liaison between customers and engineering, addressing feature gaps, reliability concerns, and documentation improvements.
• Diagnose and resolve complex infrastructure issues across distributed, multi-platform environments, escalating to engineering when needed.
• Proactively monitor deployed systems using remote tooling to surface and remediate potential issues before they impact customers.
• Track and document customer cases in a ticketing system, managing multiple projects and support requests concurrently.
• Support pre-sales engineers, partners, and resellers with technical guidance during customer engagements.
• Contribute to internal and customer-facing knowledge assets such as FAQs and knowledge base articles.
• Participate in follow-the-sun on-call rotations, with flexibility for non-standard hours and occasional regional or international travel.

Skills

10+ years exp

L3+ support

Linux admin

Python Bash

Networking

Prometheus Grafana

Tools

JIRA

Confluence

Job description

wekatest seeks a senior technical support leader to bridge customers and engineering for an AI-ready data infrastructure platform. You will troubleshoot complex distributed systems, guide proactive success efforts, and document enhancements across global deployments.

The role requires deep Linux/Unix administration, Python/Bash automation, and strong networking expertise, with fluency in English and Mandarin. Expect travel for regional/intl engagements and rotating on-call duties.