Senior Remote Enterprise AI Delivery Lead

Salt Ai; United States; Teletrabalho; USD 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Health coverage

Fully remote role

Resumo da oferta

Salt AI is seeking a Senior Customer Delivery Lead to own strategic enterprise deployments from scoping to production go-live and customer self-sufficiency. Reporting to the Chief Customer Officer, you’ll partner with pharma, biotech, and finance clients across SaaS, VPC, and on-prem environments to drive successful outcomes.

In this judgment-heavy role you define what we build, manage scope, lead Forward Deployed Engineers and Customer Solutions Engineers, and ensure ongoing value after

Qualificações

• 5+ years owning complex enterprise technical deployments end to end as a forward deployed engineer, technical program manager, solutions architect, or delivery lead.
• Technical fluency in cloud architecture, APIs, data pipelines and integration patterns; engineering or technical background required.
• Ability to hold a line against senior stakeholder pressure with sound judgment.
• Written communication and documentation of scopes, exit criteria, and decisions.
• Executive presence with VP- and C-level sponsors at large enterprises.
• Comfort with ambiguity and discovering high-value use cases on arrival.

Responsabilidades

• Scope engagements to named workflows with fixed timelines and drive stakeholders to consensus.
• Define exit criteria for customer self-sufficiency before work begins.
• Own SOW terms and deal scope boundaries, including decline of out-of-scope asks.
• Lead post-engagement debriefs and feed learnings back into product priorities.
• Provide leadership and direction to Forward Deployed Engineers and Customer Solutions Engineers.
• Lead executive communication with customer sponsors throughout the engagement.
• Stay engaged after go-live to ensure adoption depth and plan next work.
• Partner with Sales on expansion while controlling scope, timeline and capacity.
• Own the SOW Approval Gate for new and expansion business.
• Build reusable delivery patterns and reference architectures.
• Collaborate with the Executive Advisor to bring domain expertise into scoping.

Conhecimentos

Enterprise deployments

Technical fluency

Executive presence

Written communication

Ambiguity tolerance

Formação académica

Engineering or technical degree

Ferramentas

APIs

Data pipelines

Integration patterns

SaaS platforms

Descrição da oferta de emprego

Salt AI is seeking a Senior Customer Delivery Lead to own strategic enterprise deployments from scoping to production go-live and customer self-sufficiency. Reporting to the Chief Customer Officer, you’ll partner with pharma, biotech, and finance clients across SaaS, VPC, and on-prem environments to drive successful outcomes.

In this judgment-heavy role you define what we build, manage scope, lead Forward Deployed Engineers and Customer Solutions Engineers, and ensure ongoing value after