Senior Remote Customer Service Lead | Complex Issue Solver

University of Miami; Florida; Remote; USD 40,000 - 52,000; Full time

Job summary

The University of Miami Health System is seeking a Customer Service Representative 3 to join the UHealth Connect team in a remote capacity. You will handle inquiries, complaints, and information requests via phone, email, and written channels, guiding customers and ensuring timely solutions.

The role requires a high school diploma, at least two years of relevant experience, and strong communication, problem solving, and discretion.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of relevant experience.
• Ability to communicate effectively in both oral and written form; strong problem-solving skills.

Responsibilities

• Receives, addresses and responds to general inquiries, requests for service/support and/or complaints.
• Resolves complex and unusual problems and communicates solution to the customer.
• Maintains records of customer interactions and ensures proper follow-up with other departments.

Skills

Communication skills

Problem solving

Confidentiality

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The University of Miami Health System is seeking a Customer Service Representative 3 to join the UHealth Connect team in a remote capacity. You will handle inquiries, complaints, and information requests via phone, email, and written channels, guiding customers and ensuring timely solutions.

The role requires a high school diploma, at least two years of relevant experience, and strong communication, problem solving, and discretion.