Remote Customer Service Lead for Complex Issues

200 UM Corp (Enterprise); United States; À distance; USD 40 000 - 64 000; Plein temps

Résumé du poste

University of Miami/UHealth Connect is seeking a full-time Customer Service Representative 3 to work remote. The role handles inquiries, complaints, requests for information, and ensures follow-up with customers via multiple channels.

The CSR 3 mentors lower-level staff, resolves complex issues, and coordinates with other departments while safeguarding confidential information; strong communication and office software skills are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of relevant experience.

Responsabilités

• Assists lower level customer service staff with day-to-day requests.
• Receives, addresses and responds to general inquiries, requests for service/support and/or complaints.
• Researches inquiries to address issues or concerns.
• Refer concerns to other service areas for follow-up as needed.
• Resolves complex problems and communicates solutions to the customer.
• Verifies changes/resolutions have been finalized.

Connaissances

Effective communication

Problem solving

Discretion with confidential info

Leadership / training

Microsoft Office

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

University of Miami/UHealth Connect is seeking a full-time Customer Service Representative 3 to work remote. The role handles inquiries, complaints, requests for information, and ensures follow-up with customers via multiple channels.

The CSR 3 mentors lower-level staff, resolves complex issues, and coordinates with other departments while safeguarding confidential information; strong communication and office software skills are essential.