Senior Remote Customer Quality Specialist

Modine Manufacturing Company; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

401k with company match

Tuition reimbursement

Job summary

Modine Manufacturing Company is seeking a Customer Quality Specialist to support quality activities for the Data Center Chiller business in the United States. You will partner with Quality, Engineering, Service, and Operations to resolve issues and drive continuous improvement across customer accounts.

The role emphasizes complaint management, field repair coordination, and data-driven reporting. Travel of 25–50% is expected, with a focus on customer satisfaction and timely containment of issues.

Qualifications

• Associate's degree in Engineering, Manufacturing, Quality, Business, or a related technical field preferred; equivalent experience will be considered.
• 4+ years of experience in manufacturing, quality, customer support, field service, or HVAC-related industries.
• Basic understanding of structured problem-solving methodologies including 8D, PDCA, 5 Why, Pareto Analysis, and Cause & Effect Analysis.
• Strong analytical, organizational, and project coordination skills.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.
• Strong verbal and written communication skills; ability to manage multiple priorities; travel 25-50%.

Responsibilities

• Support Customer Quality Engineers and Managers in managing assigned customer accounts.
• Build effective working relationships with customers and internal stakeholders.
• Participate in customer meetings, quality reviews, and program discussions.
• Assist with customer-specific documentation, requests, and follow-up activities.
• Support customer satisfaction initiatives through timely communication and issue resolution.
• Coordinate field response activities and repair scheduling with Factory Field Response Teams (FFRTs).
• Assist in root cause investigations using 8D, 5 Why, and Cause & Effect Analysis.
• Track corrective and preventive actions to ensure timely completion and effectiveness.
• Maintain action logs and provide status updates to internal and external stakeholders.
• Support containment activities and customer recovery plans associated with quality escapes.
• Collect, analyze, and report customer quality performance metrics.
• Maintain customer scorecards, quality dashboards, warranty reports, and action trackers.

Skills

Analytical skills

Organizational skills

Project coordination

Communication skills

Travel readiness

Education

Associate's degree in Engineering/Manufacturing/Quality/Business

Bachelor's degree (preferred)

Tools

Microsoft Office

PFMEA

SPC

MSA

Job description

Modine Manufacturing Company is seeking a Customer Quality Specialist to support quality activities for the Data Center Chiller business in the United States. You will partner with Quality, Engineering, Service, and Operations to resolve issues and drive continuous improvement across customer accounts.

The role emphasizes complaint management, field repair coordination, and data-driven reporting. Travel of 25–50% is expected, with a focus on customer satisfaction and timely containment of issues.