Customer Quality Specialist - Data Center HVAC (Travel 25-50%)

Modine Manufacturing Company; Racine (WI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401k Retirement plan

Tuition Reimbursement

Job summary

Modine Manufacturing Company, based in Racine, Wisconsin, is seeking a Customer Quality Specialist to support customer quality activities for the Data Center Chiller business. The role partners with Customer Quality Engineers, Manufacturing Quality, Engineering, Service, and Operations to improve satisfaction, resolve issues, and drive continuous improvement.

The specialist will assist with complaint management, field quality concerns, corrective action tracking, quality reporting, and customer

Qualifications

• Associate's degree in Engineering, Manufacturing, Quality, Business, or related field preferred; equivalent experience will be considered.
• 4+ years of experience in manufacturing, quality, customer support, field service, or HVAC-related industries.
• Basic understanding of structured problem-solving methodologies including 8D, PDCA, 5 Why, Pareto Analysis, and Cause & Effect Analysis.
• Strong analytical, organizational, and project coordination skills.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness and ability to travel 25-50%.

Responsibilities

• Support Customer Quality Engineers and Managers in managing assigned customer accounts.
• Build effective working relationships with customers and internal stakeholders.
• Participate in customer meetings, quality reviews, and program discussions.
• Assist with customer-specific documentation, requests, and follow-up activities.
• Support customer satisfaction initiatives through timely communication and issue resolution.
• Coordinate field response activities and repair scheduling with Factory Field Response Teams.
• Assist in root cause investigations using 8D, 5 Why, and Cause & Effect Analysis.
• Track corrective and preventive actions to ensure timely completion and effectiveness.
• Maintain action logs and provide status updates to stakeholders.
• Support containment activities and customer recovery plans related to quality escapes.
• Collect, analyze, and report customer quality performance metrics.
• Maintain customer scorecards, quality dashboards, warranty reports, and action trackers.
• Analyze trends in customer complaints, field failures, warranty claims, and quality escapes.
• Escalate recurring issues and emerging risks to Customer Quality leadership.
• Support preparation of customer presentations and quality review materials.
• Support initiatives focused on improving product quality, reliability, and customer satisfaction.
• Assist in lessons-learned reviews and deployment of improvements across sites.
• Partner with Manufacturing, Supplier Quality, Engineering, Service, and Operations teams to resolve customer concerns.
• Support internal audits, customer audits, and continuous improvement activities.
• Help gather and organize data to support quality improvement projects

Skills

Problem solving

Analytical thinking

Communication

Multi-tasking

Travel readiness

Education

Associate degree

Tools

Microsoft Office

Job description

Modine Manufacturing Company, based in Racine, Wisconsin, is seeking a Customer Quality Specialist to support customer quality activities for the Data Center Chiller business. The role partners with Customer Quality Engineers, Manufacturing Quality, Engineering, Service, and Operations to improve satisfaction, resolve issues, and drive continuous improvement.

The specialist will assist with complaint management, field quality concerns, corrective action tracking, quality reporting, and customer