Senior Customer Quality Specialist - Chillers (Remote)

Modine; Racine (WI); Remote; USD 100,000 - 125,000; Full time

Benefits offered by this job

Day One

401k with company match

Health Savings Account (HSA)

Job summary

Modine is seeking a Customer Quality Specialist to support customer quality activities for the Data Center Chiller business. You will collaborate with Quality, Engineering, Service, and Operations to drive satisfaction and continuous improvement.

The role covers complaint management, field quality concerns, action tracking, and quality reporting, with broader support for customer programs and documentation.

Qualifications

• Strong analytical, organizational, and coordination skills.
• Proficiency with MS Office applications.
• Excellent verbal and written communication abilities.
• Willingness to travel 25–50%.

Responsibilities

• Support Customer Quality Engineers and Managers in managing accounts.
• Build relationships with customers and internal stakeholders.
• Participate in quality reviews, program discussions, and follow-up activities.
• Assist with documentation requests and timely communications.
• Support containment, investigation, and closure of quality issues.
• Track corrective and preventive actions and report status.

Skills

Analytical skills

Project coordination

Verbal & written communication

Multitasking

Education

Associate's degree in Engineering, Manufacturing, Quality, Business, or related field

Tools

Microsoft Office (Excel, PowerPoint, Outlook, Teams)

Job description

Modine is seeking a Customer Quality Specialist to support customer quality activities for the Data Center Chiller business. You will collaborate with Quality, Engineering, Service, and Operations to drive satisfaction and continuous improvement.

The role covers complaint management, field quality concerns, action tracking, and quality reporting, with broader support for customer programs and documentation.