Senior Remote Commercial Lines Account Manager

Insurance Office of America; Van Horn (TX); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Paid time off

Professional growth opportunities

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, maintain client relationships, and drive renewal success. The role emphasizes service excellence and effective collaboration with the account team to resolve complex issues.

The ideal candidate will have 3+ years of account management or 5+ years in insurance, active P&C licensing, and strong MS Office proficiency.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.

Skills

Account management

Customer service

Analytical skills

MS Office

Communication

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, maintain client relationships, and drive renewal success. The role emphasizes service excellence and effective collaboration with the account team to resolve complex issues.

The ideal candidate will have 3+ years of account management or 5+ years in insurance, active P&C licensing, and strong MS Office proficiency.