Senior Remote Billing & Care Center Specialist

SmartRecruiters, Inc.; Northern (KY); Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Wellness programs

Job summary

Privia Health is seeking a Sr. Care Center Support Billing Specialist to join our physician enablement team. This remote role supports our growing network by handling billing and claims questions via email and calls in a fast-paced, customer-service driven center.

You will triage cases, provide guidance on complex claims, keep knowledge up to date, and collaborate with internal teams. A high school diploma and 2+ years in a call center are required, with preferences for AthenaOne EHR and

Qualifications

• 2+ years of full-time experience in a call center customer service environment.
• Familiar with healthcare billing and claim resolution.
• Experience with AthenaOne EHR preferred.
• Salesforce or similar CRM experience preferred.
• Must have private, quiet workspace with high-speed internet for remote work.

Responsibilities

• Responding to high volume inquiries via email/phone
• Assist with triaging case volumes
• Providing resolution guidance/support to care center staff on complex claims/billing inquiries; claim holds, overrides, take backs, corrected claim workflows, coding assistance
• Critically analyze a situation and escalate to the appropriate internal team; following up to ensure timely service
• Identify recurring issues and provide feedback to management
• Act as a subject matter expert for current resources and communicate updates to team members
• Provide support in team chat with questions from teammates
• Remain flexible to take on other duties as assigned

Skills

Call center experience

Healthcare billing

CRM experience

Remote work setup

Education

High School Diploma

Advanced certification or degree a plus

Tools

AthenaOne EHR

Salesforce

Job description

Privia Health is seeking a Sr. Care Center Support Billing Specialist to join our physician enablement team. This remote role supports our growing network by handling billing and claims questions via email and calls in a fast-paced, customer-service driven center.

You will triage cases, provide guidance on complex claims, keep knowledge up to date, and collaborate with internal teams. A high school diploma and 2+ years in a call center are required, with preferences for AthenaOne EHR and