Senior Release Management Lead - Strategic Tech & Escalations

Infinite Computer Solutions; Campus (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

Infinite Computer Solutions seeks a strategic leader to oversee Release Management services across enterprise environments. The role drives technology direction, operational transformation, and customer success while escalating critical issues at the highest level.

You will define roadmaps, mentor teams, and foster continual service improvement to ensure customer outcomes align with business goals and modernization initiatives across the portfolio.

Responsibilities

• Define technology strategy, service roadmap, and operational standards for Release Management services.
• Lead large-scale customer transformation, modernization, and migration initiatives.
• Act as the executive escalation point for critical customer and business issues.
• Build organizational capability through mentoring, succession planning, and continuous service improvement.

Skills

Stakeholder management

Customer success

Escalation management

Training & development

Leadership

Strategic thinking

Tools

Avaya UC

CMS Verint WFO

SBC/ESXi/KVM

Linux/Python/Shell/PowerShell

Azure/AWS

Job description

Infinite Computer Solutions seeks a strategic leader to oversee Release Management services across enterprise environments. The role drives technology direction, operational transformation, and customer success while escalating critical issues at the highest level.

You will define roadmaps, mentor teams, and foster continual service improvement to ensure customer outcomes align with business goals and modernization initiatives across the portfolio.