Senior Release Engineer

OpenKrill; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

SoundHound AI is seeking a Release Operations Manager to act as the air traffic controller for our Release Management team. You will oversee end-to-end installation and upgrades, coordinate R&D handoffs, and ensure seamless client delivery across environments.

You will leverage Jira, Confluence, and Bitbucket to track progress, build trackers, and report status to leadership. This role emphasizes organization, process design, and cross-functional collaboration with R&D and external partners.

Qualifications

• Proven ability to manage multiple high-stakes projects in a fast-paced SaaS/AI environment.
• Strong understanding of CI/CD, Kubernetes, and cloud infrastructure concepts.
• Excellent verbal and written communication to update partners.

Responsibilities

• Coordinate end-to-end release lifecycle, ensuring deadlines for client deployments.
• Track upgrades, L3/L4 support, and ensure timely R&D handoffs.
• Design trackers for repos, configurations, and environment overrides.
• Serve as liaison between Release, R&D, and external partners.
• Keep Confluence docs up-to-date and customer-friendly.
• Schedule 'White Glove' support with senior/junior engineers.

Skills

Project management

Jira/Confluence

CI/CD basics

Kubernetes

Cloud awareness

Tools

Jira

Confluence

Bitbucket/Git

Kubernetes

AWS/GCP/Azure

Job description

Your Career, our Future—Together.Ready to join something big? At SoundHound AI, we bring voice, generative, and conversational AI together to transform how people interact with products and services. From voice-enabled vehicles to food ordering and customer support, our multilingual, omnichannel technology already impacts hundreds of millions worldwide.

The OpportunityThe Release Management (aka Service Technology) team is the backbone of our product delivery, responsible for the "1Click" installation and upgrade of our enterprise AI solutions. As our Release Operations Manager, you will be the "air traffic controller" for the team.While the engineers focus on the "brilliant brains" of automation, you will focus on the organizational pulse. You will track every moving part of the release cycle—from R&D handoffs to final "White Glove" client delivery—ensuring no task falls through the cracks and every partner interaction is seamless

What You'll Do

• Workflow Coordination: Track the end-to-end lifecycle of product installations and upgrades, ensuring engineers are meeting deadlines for L3/L4 support and client-specific deployments.
• Release Tracking & Reporting: Utilize Jira and Slack integrations to monitor upgrade success/failure rates and provide high-level status reports to leadership.
• Process Architecture: Design and implement organizational systems or "trackers" to manage client-specific git repositories, inventory configurations, and environment-specific overrides.
• Stakeholder Liaison: Act as the primary point of contact between Release Management, R&D, and external Partners to ensure smooth transitions during the release management process.
• Documentation Oversight: Ensure that Confluence documentation for both internal teams and external partners remains up-to-date and "customer-friendly".
• Resource Management: Coordinate "White Glove" support schedules, ensuring senior and junior engineers are appropriately allocated for long-duration partner installs.

What You'll Bring

• Exceptional Organization: Proven ability to manage multiple high-stakes projects simultaneously in a fast-paced SaaS or AI environment.
• Technical Literacy: While not a coding role, you must understand the "language" of the team, including concepts like CI/CD pipelines, Kubernetes, and Cloud infrastructure (AWS/GCP/Azure).
• Tool Proficiency: Advanced experience with project management and tracking tools, specifically Jira, Confluence, and Bitbucket/Git.
• Strategic Thinking: A mindset of continuous improvement—if a tracking process is manual or inefficient, you have the drive to "automate" the workflow.
• Communication: Elite verbal and written communication skills, capable of translating technical hurdles into clear business updates for partners.

We provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.