Senior Release & Change Orchestrator

Ness Group; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Ness Group is seeking an experienced Change & Release Coordinator in Chicago to govern end-to-end change and release processes across production and non-prod environments. You will coordinate cross-functional teams and drive automated deployment pipelines with strong governance.

The role emphasizes ITIL-based controls, risk mitigation, and continuous improvement of release practices to ensure stable, repeatable deployments.

Qualifications

• Minimum 5+ years in IT Change, Release, or Environment Management within cloud or hybrid environments.
• Experience in Release Engineering and automation with DevOps collaboration.
• Strong knowledge of ITSM frameworks and tools including ServiceNow, Jira, Confluence, and BMC Helix.

Responsibilities

• Own the Release Management Lifecycle for scheduled releases across Dev, Test, Staging and Prod environments.
• Lead release readiness reviews, Go/No-Go decisions, deployment planning and PIRs.
• Collaborate with DevOps, QA, IT Ops to standardize automated deployment scripts and CI/CD pipelines.

Skills

Release coordination

Automation & CI/CD

ITIL & governance

Stakeholder management

Communication

Education

ITIL Foundation certification (preferred)

Bachelor’s degree in IT/CS or related

Tools

ServiceNow

Jira

Confluence

BMC Helix

Docker

Kubernetes

CI/CD pipelines

Job description

Ness Group is seeking an experienced Change & Release Coordinator in Chicago to govern end-to-end change and release processes across production and non-prod environments. You will coordinate cross-functional teams and drive automated deployment pipelines with strong governance.

The role emphasizes ITIL-based controls, risk mitigation, and continuous improvement of release practices to ensure stable, repeatable deployments.