Senior Release & Automation Coordinator

Ness Digital Engineering; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Ness Digital Engineering seeks an experienced Change & Release Coordinator to manage end-to-end release processes across Dev, QA, Staging and Prod environments, ensuring reliable deployments through automated pipelines and governance.

You will collaborate with Development, DevOps, IT Operations and Security to orchestrate releases, enforce ITIL-compliant controls, and drive continuous improvement in release automation and environment management in a cloud/hybrid setup in Chicago.

Qualifications

• 5+ years in IT Change, Release, or Environment Management within cloud or hybrid enterprise landscapes.
• Experience with ITSM frameworks and governance; familiarity with ServiceNow, Jira, Confluence, and BMC Helix.
• Excellent coordination, stakeholder management, and adherence to ITIL/DevSecOps practices during release cutovers.

Responsibilities

• Own the Release Management Lifecycle for scheduled releases, CI builds, and hotfixes across Dev, Test, Staging, and Prod.
• Lead Release Readiness reviews, Go/No-Go meetings, and post-implementation reviews (PIRs).
• Coordinate deployment cutovers and dry runs across engineering, infrastructure, database, and security teams.
• Establish rollback protocols and act as escalation point for deployment failures and pipeline blockages.

Skills

Change management

Release engineering

Automation

ITIL

Agile

DevSecOps

Education

ITIL Foundation certification

Tools

ServiceNow

Jira

Confluence

BMC Helix

Docker

Kubernetes

Job description

Ness Digital Engineering seeks an experienced Change & Release Coordinator to manage end-to-end release processes across Dev, QA, Staging and Prod environments, ensuring reliable deployments through automated pipelines and governance.

You will collaborate with Development, DevOps, IT Operations and Security to orchestrate releases, enforce ITIL-compliant controls, and drive continuous improvement in release automation and environment management in a cloud/hybrid setup in Chicago.