Senior Relationship Manager - Payments & Client Strategy

Bank of America; Chicago (IL); On-site; USD 118,000 - 185,000; Full time

Benefits offered by this job

Discretionary incentive

Benefits eligible

Job summary

Bank of America in Chicago seeks a lead Relationship Manager to manage a portfolio of large corporate clients, collaborating with treasury, payments and service teams to deliver exceptional client experiences.

You will monitor payment performance, analyze trends, and lead client reviews, delivering data-driven recommendations to improve outcomes and deepen engagement while aligning with enterprise goals and risk controls.

Qualifications

• 5-10 yrs of relevant business experience and comfort with basic financial modeling.
• Proven experience managing relationships with clients for payment products, programs and services.
• Ability to interpret payment performance data, service metrics, and operational trends.
• Experience analyzing fraud and chargeback performance, identifying trends and partnering with client teams.
• Advanced analytical and problem-solving skills with root-cause analysis.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong communication to present insights to senior client stakeholders.
• Coordinate across product, operations, technology and service teams.

Responsibilities

• Serves as a lead primary Relationship Manager for a portfolio of large corporate clients, partnering with treasury, payments and service teams to deliver exceptional client experience.
• Monitors payment performance, identifying trends and risks across data sources and translating insight into actions.
• Leads regular client reviews, addresses complex payment issues and coordinates cross-functional resolution efforts.
• Builds trusted executive level relationships, analyzes payment volumes and service metrics, and prepares client-facing performance reporting.
• Maintains visibility into Payments industry trends and developments.

Skills

Relationship management

Financial modeling

Data analysis

Excel

Presentation

Cross-functional collaboration

Communication

Project coordination

Education

Bachelor's degree in business, finance, economics, analytics or related field

Tools

Excel

Tableau

Job description

Bank of America in Chicago seeks a lead Relationship Manager to manage a portfolio of large corporate clients, collaborating with treasury, payments and service teams to deliver exceptional client experiences.

You will monitor payment performance, analyze trends, and lead client reviews, delivering data-driven recommendations to improve outcomes and deepen engagement while aligning with enterprise goals and risk controls.