Senior Relationship Banker: Digital-First Client Advocate

U.S. Bank; Gilbert (AZ); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank in Gilbert, AZ seeks a Relationship Banker to engage clients across in-person, by appointment and digital channels, guiding them on deposit and loan products. You will build strong client relationships, learn banking products, and support proactive outreach to meet customers' goals.

This role requires NMLS registration, a valid driver's license for two+ weekly hours of driving, and a high school diploma with retail banking experience. U.S.

Qualifications

• Build and foster relationships with clients through proactive outreach and follow-up.
• Effectively engage and communicate with clients.
• Knowledge of retail banking policies, procedures and systems.
• Solid understanding of all retail products and services.
• Experience with digital products and self-service technologies.
• Identify customer needs and recommend appropriate solutions.

Responsibilities

• Open new consumer and business accounts and process service requests.
• Educate clients on deposit and loan products and digital tools.
• Collaborate with branch team to serve clients efficiently.
• Provide a consistent, high-quality client experience across channels.
• Process basic transactions and ensure accuracy in all dealings.
• Follow regulatory requirements including NMLS and SAFÉ Act provisions.

Skills

Relationship building

Proactive outreach

Customer service

Digital product knowledge

Sales campaigns

Education

High school diploma

Job description

U.S. Bank in Gilbert, AZ seeks a Relationship Banker to engage clients across in-person, by appointment and digital channels, guiding them on deposit and loan products. You will build strong client relationships, learn banking products, and support proactive outreach to meet customers' goals.

This role requires NMLS registration, a valid driver's license for two+ weekly hours of driving, and a high school diploma with retail banking experience. U.S.