Senior Relationship Banker: Client Growth & Service

West Michigan Community Bank; Hudsonville (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

West Michigan Community Bank in Hudsonville, MI is seeking a Senior Relationship Banker to deliver exceptional service through account openings and relationship management for new and existing customers.

The role focuses on customer service, product knowledge, and proactive referrals to grow the branch book of business while ensuring compliance with bank policies and regulations.

Onsite, collaborative team environment with opportunities for professional growth and development.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• 2 years banking experience in similar role.

Responsibilities

• Provide hospitable, responsive, and professional customer service for in-person, phone, and electronic interactions.
• Resolve customer questions and issues; refer escalated issues to branch management.
• Maintain knowledge of bank procedures for opening and processing accounts and comply with policies.

Skills

Influence-selling

Interpersonal communication

Organization

Team player

Attention to detail

Multi-tasking

Education

High school diploma

Customer service experience

2 years banking experience

Job description

West Michigan Community Bank in Hudsonville, MI is seeking a Senior Relationship Banker to deliver exceptional service through account openings and relationship management for new and existing customers.

The role focuses on customer service, product knowledge, and proactive referrals to grow the branch book of business while ensuring compliance with bank policies and regulations.

Onsite, collaborative team environment with opportunities for professional growth and development.