Senior Reference Lab Clerk: Precise, Impactful Lab Support

Labcorp; Holyoke (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

STD/LTD

401(k)

PTO/FTO

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp in Holyoke, MA is seeking a Senior Reference Test Clerk. The role supports reference testing operations, handling customer inquiries, and coordinating specimens and reports. Monday–Friday with rotating weekends and a 4am–12:30pm shift.

Minimum qualifications include a high school diploma. Desired experience includes specimen processing and laboratory exposure. Competitive benefits apply for eligible staff.

Qualifications

• High School Diploma or equivalent is required.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Act as a liaison between the reference testing labs, clients, and patients.
• Resolve internal & external Customer requests via calls, instant messenger & email communications.
• Communicates with customers in respectful and professional manner.
• Work in multiple databases to research complex issues and questions.
• Provide customer education and information as needed.
• Review test forms for accuracy and report any discrepancies.
• Transcribe reports from reference labs into Labcorp systems.
• Utilize various logistics providers to ship to multiple locations around the country.
• Prepare & triage specimens for analysis.
• Accurately identify and label specimens.
• Prepare and store excess specimen samples.

Education

High School Diploma or equivalent

Job description

Labcorp in Holyoke, MA is seeking a Senior Reference Test Clerk. The role supports reference testing operations, handling customer inquiries, and coordinating specimens and reports. Monday–Friday with rotating weekends and a 4am–12:30pm shift.

Minimum qualifications include a high school diploma. Desired experience includes specimen processing and laboratory exposure. Competitive benefits apply for eligible staff.