Senior Receptionist

fox com; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading media organization seeks a Senior Receptionist to manage front desk operations and provide executive-level support at their New York headquarters. The ideal candidate will bring 5+ years of experience in a similar role, ensuring professionalism and excellent customer service in a fast-paced environment.

Benefits

Medical/dental/vision insurance

401(k) plan

Paid time off

Qualifications

• Minimum 5+ years experience in a high-volume receptionist or executive administrative role.
• Advanced proficiency in multi-line phone systems and call switchboard operations.
• Exceptional interpersonal skills and ability to manage sensitive information.

Responsibilities

• Oversee front desk operations, ensuring a smooth flow for calls and visitors.
• Provide executive support, anticipating needs of visitors and management.
• Maintain detailed logs of calls and interactions for reporting purposes.

Skills

Communication

Organizational skills

Customer service

Tools

Microsoft Office Suite

Multi-line phone systems

Job description

OVERVIEW OF THE COMPANY

Fox CorporationUnder the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

FOX is seeking a highly polished, proactive, and experienced Senior Receptionist to serve as the primary ambassador for our New York headquarters. This pivotal role requires a seasoned professional to manage complex reception operations, provide executive-level support, and ensure seamless coordination across various departments. The Senior Receptionist will be the central point of contact for high-profile visitors, executives, and internal teams, embodying the professionalism and efficiency expected within a leading media organization.

A SNAPSHOT OF YOUR RESPONSIBILITIES:

• Front Desk Operations & Leadership:

  • Oversee and optimize all front desk operations, ensuring a smooth and efficient flow for all incoming calls and visitors.

  • Develop and implement best practices for call handling, visitor management, and reception area upkeep.

• Executive & VIP Support:

  • Serve as the primary point of contact for announcing and greeting executives and high-profile guests visiting the C-Suite & Studio Operations.

  • Provide exceptional and discreet support to FOX executives, visitors, and internal teams, anticipating their needs and proactively addressing them.

  • Manage sensitive information with the utmost discretion and confidentiality.

• Advanced Communication & Coordination:

  • Expertly answer and direct incoming calls from the main phone line, utilizing a multi-line switchboard system with advanced proficiency.

  • Act as the central "Info Booth," possessing an in-depth knowledge of department contacts across Security, Facilities, Engineering, and other key areas to efficiently direct inquiries.

  • Proactively maintain and update complex calendars for company events, building notices, and holidays, identifying and resolving potential conflicts.

  • Build strong professional relationships with Security team at reception desk to ensure the highest level of support.

  • Coordinate intricate visitor check-ins, rigorously enforcing security protocols and ensuring a welcoming yet secure environment.

• Brand Awareness:

  • Adept at recognizing executives, on-air personalities, and guests of multi-platform programming.

• Administrative Excellence:

  • Record and maintain detailed, accurate logs of calls, messages, and visitor interactions for reporting and analytical purposes.

  • Provide high-level administrative support to executive and administrative teams, including scheduling and special projects.

  • Ensure the reception area consistently maintains an impeccable appearance and professional atmosphere.

• Customer Service & Problem Solving:

  • Consistently deliver professional, customer-first service, even in high-pressure or high-profile situations.

  • Proactively identify and resolve operational issues at the front desk, escalating complex problems to management when necessary.

WHAT YOU WILL NEED:

• Minimum 5+ years of progressive experience in a high-volume receptionist, executive administrative assistant, or senior front desk role, preferably within a major media, broadcast or entertainment environment.

• Advanced proficiency in operating multi-line phone systems and complex call switchboard operations, including advanced call routing and conferencing features.

• Exceptional communication, interpersonal, and diplomatic skills, with a proven ability to interact confidently and effectively with all levels of staff, executives, and high-profile guests.

• Superior organizational and time management skills, with the ability to expertly juggle multiple competing priorities and projects in a fast-paced environment.

• Demonstrated ability to exercise independent judgment, anticipate needs, and take initiative.

• Unwavering discretion and dependability, with extensive experience handling highly sensitive and confidential information.

• Advanced proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and experience with calendar management and scheduling software.

• Proven ability to remain calm, composed, and effective under pressure, particularly in high-visibility or crisis situations.

• Professional demeanor and polished presentation are essential

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $33.66-38.47 per hour. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

View more detail about FOX Benefits.