Senior Ramp & Field Operations Manager

KLA-Belgium; Austin (TX); On-site; USD 81,000 - 138,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) including company matching

Employee stock purchase program

Job summary

KLA is seeking a Senior Program/Project Manager for our Austin, TX operations. You will own end-to-end ramp programs, coordinating across Operations, Service, Applications, Installation Management and Supply Chain to meet customer milestones.

Responsibilities include ramp planning, readiness reviews, risk mitigation, and executive communications. Strong cross-functional leadership, strategic forecasting, and customer relationship management are essential to drive successful deployments and

Qualifications

• Bachelor's degree in Engineering, Operations Management, Business, or a related discipline.
• 5+ years of experience in program management, operations, field service, manufacturing, or customer support.
• Experience leading complex cross-functional projects and customer-facing initiatives.
• Strong communication, presentation, and executive reporting skills.
• Demonstrated ability to influence without direct authority and drive results across organizational boundaries.

Responsibilities

• Lead Customer Ramp Programs and manage end-to-end ramp initiatives, including tool deployments and qualifications.
• Develop ramp plans, schedules, milestones, and readiness reviews across multiple functions.
• Coordinate activities across Operations, Service, Applications, Installation Management, Supply Chain, Sales, and Customer teams.
• Drive issue resolution and risk mitigation to maintain schedule and production commitments.
• Lead installation readiness planning and ensure site readiness and resource alignment.
• Monitor progress and provide recovery actions to stay on plan.
• Manage customer communications and deliver executive-level ramp updates and risk reports.
• Forecast staffing and coordinate resources across global teams to meet demand.
• Escalate and manage risks with leadership visibility and structured processes.
• Drive continuous improvement and share BKMs to enhance execution quality.

Skills

Program & Project Management

Executive Communication

Customer Relationship Management

Strategic Planning & Forecasting

Operational Excellence

Resource Planning

Escalation Management

Risk Assessment & Mitigation

Cross-Functional Leadership

Change Management

Data Analysis & Reporting

Continuous Improvement

Education

Bachelor's degree in Engineering, Operations Management, Business, or related discipline

Job description

KLA is seeking a Senior Program/Project Manager for our Austin, TX operations. You will own end-to-end ramp programs, coordinating across Operations, Service, Applications, Installation Management and Supply Chain to meet customer milestones.

Responsibilities include ramp planning, readiness reviews, risk mitigation, and executive communications. Strong cross-functional leadership, strategic forecasting, and customer relationship management are essential to drive successful deployments and