Senior Rails SaaS Engineer - Production Fixes & Automation

Ilocatum; Columbus (OH); On-site; USD 100,000 - 150,000; Full time

Job summary

Ilocatum is seeking a Senior Software Support Engineer in Columbus, OH to tackle production issues in a Ruby on Rails SaaS environment. This hands-on Tier 3 role focuses on code fixes and root-cause analysis rather than help desk tasks.

Ideal candidates have 5+ years in SaaS engineering or production support, strong Rails/React/TypeScript/PostgreSQL skills, and experience with AWS, Docker, and Kubernetes. AI coding tools familiarity is a plus.

Qualifications

• 5+ years SaaS engineering or production support experience.
• Proficiency with Rails, React, TypeScript, and PostgreSQL.
• Experience with cloud and container tech: AWS, Docker, Kubernetes.
• Familiarity with AI coding tools and workflows.

Responsibilities

• Resolve escalated production issues and deploy fixes.
• Write reliable code changes to address root causes.
• Conduct root-cause analysis to prevent recurrence.
• Build and run diagnostic automation tools.

Skills

Rails

React

TypeScript

PostgreSQL

Tools

AWS

Docker

Kubernetes

AI coding tools

Job description

Ilocatum is seeking a Senior Software Support Engineer in Columbus, OH to tackle production issues in a Ruby on Rails SaaS environment. This hands-on Tier 3 role focuses on code fixes and root-cause analysis rather than help desk tasks.

Ideal candidates have 5+ years in SaaS engineering or production support, strong Rails/React/TypeScript/PostgreSQL skills, and experience with AWS, Docker, and Kubernetes. AI coding tools familiarity is a plus.