Senior Software Support Engineer - Ruby on Rails SaaS

iLocatum; Columbus (OH); Presencial; USD 100.000 - 150.000; Jornada completa

Descripción de la vacante

Ilocatum is seeking a Senior Software Support Engineer in Columbus, OH to tackle production issues in a Ruby on Rails SaaS environment. This hands-on Tier 3 role focuses on code fixes and root-cause analysis rather than help desk tasks.

Ideal candidates have 5+ years in SaaS engineering or production support, strong Rails/React/TypeScript/PostgreSQL skills, and experience with AWS, Docker, and Kubernetes. AI coding tools familiarity is a plus.

Formación

• 5+ years SaaS engineering or production support experience.
• Proficiency with Rails, React, TypeScript, and PostgreSQL.
• Experience with cloud and container tech: AWS, Docker, Kubernetes.
• Familiarity with AI coding tools and workflows.

Responsabilidades

• Resolve escalated production issues and deploy fixes.
• Write reliable code changes to address root causes.
• Conduct root-cause analysis to prevent recurrence.
• Build and run diagnostic automation tools.

Conocimientos

Rails

React

TypeScript

PostgreSQL

Herramientas

AWS

Docker

Kubernetes

AI coding tools

Descripción del empleo

Senior Software Support Engineer, Ruby on Rails SaaS
Columbus, OH | Full-time | $100,000 to $150,000 a year

Hands-on Tier 3 engineering role fixing production issues in code, not a help desk.

Must-Haves

• 5+ years SaaS engineering or production support
• Rails, React, TypeScript, PostgreSQL
• AWS, Docker, Kubernetes
• AI coding tools

What You’ll Do

• Resolve escalated production issues
• Write code fixes
• Run root-cause analysis
• Build diagnostic automation

Nice-to-Haves

• SOC 2 or HIPAA
• AngularJS to React migration
• Playwright

Compensation and Benefits

• $100,000 to $150,000 a year

About the Company
A mission-driven SaaS company.