Senior Quality & Training Specialist, Food & Nutrition

Mecklenburg County Government; Charlotte (NC); On-site; USD 60,000 - 72,000; Full time

Job summary

Mecklenburg County Government in Charlotte, NC is seeking a Senior Quality and Training Specialist for Food and Nutrition Services within the Economic Services Division. The role oversees training and QA programs, develops materials, conducts assessments, and mentors staff to ensure quality and regulatory compliance.

The position is in-office only; telework is not available. A panel interview may include a PowerPoint presentation, and the candidate must meet minimum education and experience

Qualifications

• Minimum of four years of quality control or training experience.
• Bachelor's degree in a related field.
• Combination of relevant education and relevant experience accepted.

Responsibilities

• Perform root-cause analyses and assessments at the organizational, team, and individual levels.
• Test services, analyze results and make recommendations for improvements.
• Ensure services meet specifications and understand and ensures regulatory compliance.
• Develop and implement processes and procedures to improve quality and ensure compliance with regulatory standards.
• Perform reviews of finished or in-process procedures, analyzes data, and identify trends in defects.
• Assess and report on the impact of process changes on quality.
• Design and deliver training programs using LMS and other platforms.

Skills

Quality control

Training & development

Root-cause analysis

LMS experience

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

NC FAST

Learning Management System (LMS)

Job description

Mecklenburg County Government in Charlotte, NC is seeking a Senior Quality and Training Specialist for Food and Nutrition Services within the Economic Services Division. The role oversees training and QA programs, develops materials, conducts assessments, and mentors staff to ensure quality and regulatory compliance.

The position is in-office only; telework is not available. A panel interview may include a PowerPoint presentation, and the candidate must meet minimum education and experience