Senior Quality Program Advisor, Enterprise BQMS

Delta Dental of California; Camp Hill (Cumberland County); Híbrido; USD 93.000 - 202.000; Jornada completa

Descripción de la vacante

Delta Dental of California is seeking a senior Expert Quality Program Advisor to spearhead the implementation and ongoing application of the Business Quality Management System (BQMS) across assigned business functions. The role partners with leaders to embed quality into strategic initiatives and ensures measurable improvements through analytics and coaching.

You will lead complex assessments, root-cause investigations, and cross‑functional projects, influencing outcomes without direct authority

Formación

• Bachelor's degree required.
• Minimum 7+ years of relevant professional experience.
• Healthcare or health insurance industry experience preferred.

Responsabilidades

• Lead the implementation, adoption, and sustained application of BQMS standards across functions.
• Serve as the primary quality liaison, aligning initiatives with business priorities.
• Partner with leaders to integrate quality principles into strategic plans and transformations.
• Lead end-to-end quality assessments, testing, and documentation with criteria and standards.
• Conduct complex root-cause investigations and multifactor analyses to reduce risk.
• Coordinate enterprise-wide quality projects with cross-functional teams.
• Facilitate organizational readiness and change-management activities.
• Provide coaching and education on QMS, Lean Six Sigma, and quality methodologies.
• Measure BQMS adoption and present insights to Directors and VPs.
• Support audits and investigations to ensure regulatory compliance.

Conocimientos

Quality management

Lean Six Sigma

Project management

Data analysis

Statistical analysis

Cross-functional collaboration

Change management

Communication

Leadership influence

Audits & compliance

Educación

Bachelor's degree

Herramientas

SigmaXL

Microsoft 365 (Copilot)

Descripción del empleo

Delta Dental of California is seeking a senior Expert Quality Program Advisor to spearhead the implementation and ongoing application of the Business Quality Management System (BQMS) across assigned business functions. The role partners with leaders to embed quality into strategic initiatives and ensures measurable improvements through analytics and coaching.

You will lead complex assessments, root-cause investigations, and cross‑functional projects, influencing outcomes without direct authority