Senior Quality & Process Excellence Manager

Brother International Corporation; Bartlett (TN); On-site; USD 97,000 - 165,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition assistance

Job summary

Brother International Corporation in Bartlett, TN is seeking a Senior Manager, Quality to lead the QA team across three distribution centers and oversee refurbishment lines, ensuring product quality from input to shipment. You will drive lean initiatives, define KPIs, and maintain ISO 9001:2015 certification, collaborating with manufacturing and logistics to embed quality into everyday operations.

Minimum 8 years in QA leadership and a Bachelor’s in a related field are required.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, or similar.
• Minimum 8 years of experience in quality leadership.
• Experience with cross-functional teams and process improvement.
• Lean tools analysis and data-driven decision making.
• Experience maintaining ISO 9001:2015 certification.

Responsibilities

• Provide leadership and support to QA shared services for Brother operations.
• Manage staff to ensure quality standards across production and refurbishment.
• Develop QA processes, audits, and continuous improvement initiatives.
• Lead problem solving using lean six sigma methodologies.
• Define KPIs and drive quality into operations with manufacturing.
• Maintain SAP item masters and inventory quality controls.

Skills

Leadership

Quality mgmt

Lean Six Sigma

Data analysis

Education

Bachelor's Degree in Business, Supply Chain, Logistics, or similar

Tools

SAP

MS Office

Job description

Brother International Corporation in Bartlett, TN is seeking a Senior Manager, Quality to lead the QA team across three distribution centers and oversee refurbishment lines, ensuring product quality from input to shipment. You will drive lean initiatives, define KPIs, and maintain ISO 9001:2015 certification, collaborating with manufacturing and logistics to embed quality into everyday operations.

Minimum 8 years in QA leadership and a Bachelor’s in a related field are required.