Senior Quality Manager, Food & Grocery Analytics

Amazon; Seattle (WA); On-site; USD 91,000 - 159,000; Full time

Job summary

Amazon in Seattle is seeking a Senior Quality Manager for Worldwide Grocery Stores Private Brands. You will lead quality programs across food and beverage, partner with Product Management, Sourcing, and Operations to ensure products meet safety and quality standards.

You will analyze customer feedback, develop dashboards, define KPIs, and drive continuous improvements with suppliers and internal teams. This role requires strong data skills, excellent communication, and the ability to influence

Qualifications

• Knowledge of Microsoft Office products and applications at an advanced level.
• Bachelor's degree.
• 5+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience.
• Experience in root-cause problem solving.

Responsibilities

• Con conduct data analysis of customer feedback data across all food & beverage categories and be able to identify and prioritize improvement activities, working with cross-functional teams and suppliers as needed to drive solutions.
• Develop robust customer feedback monitoring mechanisms that mitigate and manage safety and compliance risks.
• Build dashboards or other mechanism to manage large data sets and enable business decisions.
• Identify, communicate, or upscale product quality risk areas using data and lead or support corrective actions.
• Navigate roadblocks and work with stakeholders and suppliers to drive solutions without compromising on product safety, compliance, or customer satisfaction.
• Define quality KPIs and develop mechanisms to track and report quality performance metrics.
• Build process flows, SOPs, and define and align on RACI for quality activities across cross-functional teams.
• Identify opportunities to improve or optimize our operations, mitigate repeat issues, develop guardrails to simplify decision making, utilize automation, and drive process efficiencies, including cost savings opportunities.
• Traveling as needed (up to 15%) to meet with suppliers and support production activities or quality investigations to resolution.

Job description

Amazon in Seattle is seeking a Senior Quality Manager for Worldwide Grocery Stores Private Brands. You will lead quality programs across food and beverage, partner with Product Management, Sourcing, and Operations to ensure products meet safety and quality standards.

You will analyze customer feedback, develop dashboards, define KPIs, and drive continuous improvements with suppliers and internal teams. This role requires strong data skills, excellent communication, and the ability to influence