Senior Quality Leader, Distribution Center

Lennox International; Mississippi; On-site; USD 73,000 - 95,550; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Short-term disability

Job summary

Lennox International is seeking a Quality Manager for a high-volume Parts Distribution Center. You will lead the quality function, establish standards, audits, and corrective actions to ensure accurate, safe, and efficient order fulfillment.

You will monitor metrics like order accuracy and packing quality, drive root-cause analyses, and partner with operations, inventory control, and procurement to prevent defects and improve overall customer satisfaction.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Operations Management, Quality, Engineering, Business, or related field; equivalent combination of education and experience may be considered.
• 8+ years of experience in quality, distribution, warehouse operations, logistics, supply chain, manufacturing, or related operational environment.
• Leadership experience managing quality teams, auditors, analysts, or related operational support teams.
• Strong knowledge of distribution center quality processes including receiving inspection, order accuracy, pick/pack verification, shipping accuracy, returns, damage reduction, packaging quality, and process audits.
• Experience in high-volume, high-SKU distribution centers or warehouses, preferably HVAC/industrial/service components.
• Ability to lead root cause analysis, corrective actions, containment, and standard work implementation.
• Strong analytical skills with quality metrics, dashboards, and reporting tools.
• Experience with WMS, ERP; SAP, EWM, TM or similar platforms preferred.
• Lean, Six Sigma, 5S, continuous improvement certification preferred.
• Strong communication, leadership, problem-solving, and decision-making skills.

Responsibilities

• Lead the quality function for a large distribution center, setting quality standards, procedures, audit routines, and controls for inbound, outbound, replenishment, returns, and inventory movement.
• Develop and maintain quality management systems, standard work, inspection processes, defect tracking, and corrective action processes.
• Monitor quality performance across metrics such as order accuracy, pick/pack accuracy, shipping accuracy, receiving accuracy, damage rates, returns, and inventory discrepancies.
• Lead root cause analysis and corrective actions for quality issues like mis-picks, incorrect shipments, damaged product, and labeling errors.
• Partner with operations leaders to identify gaps, reinforce standard work, improve team execution, and reduce variation.
• Collaborate with inventory control, transportation, procurement, customer service, suppliers, and supply chain to resolve quality concerns.
• Establish inspection, containment, rework, disposition, and return-to-stock processes for defective parts.
• Use WMS/ERP, dashboards, and quality data to identify trends and drive improvements.
• Lead continuous improvement initiatives to reduce defects and improve fulfillment reliability.
• Support new product introductions and SKU transitions by ensuring clear quality requirements and controls.
• Maintain audit readiness and compliance with internal controls and safety requirements.

Skills

Quality leadership

Root cause analysis

Data analysis

Cross-functional collaboration

Effective communication

Education

Bachelor’s degree in Supply Chain or related field

Tools

SAP

EWM

TM

WMS

ERP

Job description

Lennox International is seeking a Quality Manager for a high-volume Parts Distribution Center. You will lead the quality function, establish standards, audits, and corrective actions to ensure accurate, safe, and efficient order fulfillment.

You will monitor metrics like order accuracy and packing quality, drive root-cause analyses, and partner with operations, inventory control, and procurement to prevent defects and improve overall customer satisfaction.