Senior Quality Lead: ISO & CAPA Expert

Watts Water Technologies; Franklin (VA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Medical & dental

Paid time off

Education reimbursement

Job summary

Watts Water Technologies seeks a senior Quality Technician lead for its Franklin, NH facility to provide technical leadership, oversight of ISO 9001/14001 quality programs, and audits across shifts. You will mentor technicians, drive CAPAs, and ensure compliant documentation and product conformance.

The role emphasizes cross-functional collaboration with Manufacturing, Engineering, and EHS to sustain environmental and quality performance, including MRB coordination and supplier metrics.

Qualifications

• High school diploma or GED required; advanced quality, technical, or environmental training preferred.
• 3+ years of experience in a manufacturing quality role, including senior or lead-level responsibilities.
• Demonstrated advanced knowledge of:
• ISO 9001 Quality Management Systems
• ISO 14001 Environmental Management Systems
• Audits, CAPA ownership, risk-based thinking, and document control
• Advanced ability to read and interpret blueprints, specifications, standards, and controlled documentation.
• Strong proficiency with inspection tools, measurement techniques, and data analysis.
• Demonstrated ability to lead, influence, and make decisions without direct authority.
• Strong written, verbal, and presentation skills.
• Proficiency with Microsoft Office (advanced Excel preferred); MRP/ERP experience preferred.
• Ability to prioritize competing demands while supporting production and maintaining compliance.

Responsibilities

• Serve as the lead quality resource for the assigned shift, manufacturing area, or product line, including off shift or limited-supervision periods.
• Provide technical leadership, coaching, and mentoring to Quality Technicians, Inspectors, and Manufacturing Associates.
• Ensure effective shift-to-shift communication and continuity of quality controls.
• Coordinate and prioritize quality activities to ensure compliance with ISO 9001, ISO 14001, customer, regulatory, and company requirements.
• Develop, revise, and control quality and environmental documentation (procedures, work instructions, inspection plans, records) in accordance with document control standards.
• Lead and perform product, process, layered, and internal system audits; support external registrar and customer audits.
• Lead complex root cause investigations and CAPA activities, including verification of effectiveness and sustainability.
• Support review and approval of PPAP and FAI documentation in collaboration with Quality Engineering.
• Support production decision-making related to product conformity, containment, release, deviations, and disposition.
• Lead or represent Quality in MRB activities, including evaluation of nonconforming material and analysis of scrap, rework, and cost of quality data.
• Apply statistical methods, SPC, and data analysis tools to identify risk, monitor performance, and drive continuous improvement.
• Analyze and communicate supplier, in-process, customer quality, and environmental performance metrics.
• Partner with Manufacturing, Engineering, Operations, Planning, Supply Chain, and EHS to resolve quality and environmental issues.
• Support identification, control, and improvement of environmental aspects and impacts per ISO 14001, including waste minimization and proper material handling.
• Maintain housekeeping standards and comply with safety, environmental, and quality policies, including PPE requirements.
• Promptly report job-related injuries, illnesses, environmental incidents, or significant quality issues.
• Maintain attendance, punctuality, and flexibility to support shift coverage as required.
• Perform other duties as assigned by the Quality Manager or Supervisor.

Skills

Quality leadership

Coaching & mentoring

ISO 9001

ISO 14001

Audits & CAPA

Blueprints interpretation

Inspection tools

ERP/MRP

Data analysis

Problem solving

Education

High school diploma or GED

Quality training (advanced)

Tools

ERP/MRP

Inspection tools

Job description

Watts Water Technologies seeks a senior Quality Technician lead for its Franklin, NH facility to provide technical leadership, oversight of ISO 9001/14001 quality programs, and audits across shifts. You will mentor technicians, drive CAPAs, and ensure compliant documentation and product conformance.

The role emphasizes cross-functional collaboration with Manufacturing, Engineering, and EHS to sustain environmental and quality performance, including MRB coordination and supplier metrics.