Senior Quality Improvement Specialist

Children's Healthcare of Atlanta; Town of Brookhaven (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a quality improvement professional to lead system-level projects across Emergency, Urgent Care, and Ambulatory Surgery. You will develop scorecards, drive data-driven change, and coach multidisciplinary teams to improve patient outcomes and experience.

The role emphasizes collaboration with physicians and leadership, rigorous measurement, and ongoing professional development in quality methodologies to achieve organizational goals.

Qualifications

• 4 years of related experience or a Master’s degree with 2 years in engineering, quality or patient safety.
• Bachelor’s degree in Industrial, Biomedical or Mechanical Engineering.
• Master’s degree in Healthcare, Business, Engineering, or related field.
• Certification in facilitation, process improvement or project management.
• Experience managing large statistical data and analyses.

Responsibilities

• Acts as lead facilitator for system-level teams using the Model for Improvement to define aims, identify failure modes, and develop PDSA cycles.
• Builds and manages scoreboards and SPC charts to monitor improvement efforts.
• Educates and provides technical expertise to system employees and leaders in identifying KPIs linked to goals.
• Communicates team recommendations to senior leadership.
• Coaches Improvement Coordinators and Improvement Advisor teams.
• Delivers quality training modules to management and staff.
• Develops instructional materials to enhance learning objectives.
• Ensures consistency in service experience and performance across departments.
• Facilitates system-level failure modes and effects analyses to reduce risks.
• Collaborates with physicians, management, and staff to validate information for projects.
• Develops outcomes, process, and balancing metrics to assess effectiveness.
• Evaluates and implements new initiatives to achieve organizational goals.

Skills

Quality improvement

Facilitation

Data analysis

Communication

Leadership

Statistical software

Education

Bachelor's degree in Engineering, Nursing or related technical field

Tools

QI Macros

R

Tableau

SAS

Minitab

Job description

Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:30 AM

Shift End Time

5:30 AM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Contributes to the execution of the department vision and strategies by identifying and executing improvement opportunities. Leads and facilitates the identification of key measures, data analysis, process improvement, and the implementation of redesigned processes for system clinical and operational functions. Develops, maintains, and provides service line scorecards and associated action plans to leadership. Consults with campus and service line teams and committees on outcomes, results, and improvement planning. Drives clinical process improvement to enhance and positively impact patient experience. Works directly with medical or surgical areas of care such as Emergency, Urgent Care, and Ambulatory Surgery

Experience

• 4 years of related experience or Master’s degree and 2 years of experience in engineering, quality or patient safety; and 2 years’ experience leading and facilitating quality improvement projects from start to finish with measurable results and operational impact

Preferred Qualifications

• Bachelor’s degree in Industrial, Biomedical or Mechanical Engineering.
• Master’s degree in Healthcare, Business, Engineering, or related field
• Certification in facilitation, process improvement, project management, or related field
• Management of large statistical data with proven analysis skills (e.g., clinical, operational, customer service)

Education

• Bachelor’s degree in Engineering, Nursing or related technical field

Certification Summary

• Six Sigma Green Belt or Model for Improvement training within one year of employment

Knowledge, Skills, and Abilities

• Demonstrated critical thinking and quality improvement skills
• Independent judgment and action skills in order to facilitate needed change in practice
• Strong verbal and written communication skills for one-on-one interaction and facilitating group discussions
• Self-starter with proven ability to organize and follow through multiple complex tasks and projects simultaneously
• Demonstrated supervisory, instruction, and/or mentoring skills
• Advanced skills in Microsoft Office and statistical software (e.g. QI Macros, R, Tableau, SAS, Minitab)
• Demonstrated statistical analysis skills (clinical, operational, customer service, financial)

Job Responsibilities

• Serves as the lead facilitator for large system-prioritized multidisciplinary teams using the.Model for Improvement methodology to define project aims, identify failure modes, and key drivers and develop and execute PDSA cycles to improve outcomes, reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes.
• Builds and manages scoreboards and statistical process control charts to monitor and support improvement efforts.
• Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets.
• Communicates team recommendations effectively to senior leadership.
• Coaches Improvement Coordinators and Improvement Advisor team members.
• Facilitates delivery of basic, intermediate, and advanced quality training modules to management and staff.
• Develops supporting instructional materials that enhance the learning objectives.
• Works with other members of the team to ensure consistency and seamlessness in service experience (quality/customer service), financial, or operational performance.
• Facilitates large system level failure modes and effects analyses to identify and eliminate or minimize points of risks through process redesign.
• Collaborates with appropriate physicians, management, and staff to obtain, document, and validate information related to assigned projects.
• Develops outcomes, process, and balancing metrics to assess the overall effectiveness of improvement efforts.
• Evaluates and implements new initiatives that assist in the achievement of system goals.
• Maintains professional development by expanding knowledge base of methodologies and techniques including continuous quality improvement, statistical process control, change management and project management.
• Participates in the achievement of organizational-directed department goals.
• Demonstrates fiscal responsibility and contributes to departmental achievement of financial goals.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

Quality