Senior Quality Improvement Specialist

Children's Healthcare of Atlanta Inc.; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a Quality Improvement professional to lead system-wide improvement initiatives using the Model for Improvement. You will guide multidisciplinary teams, develop PDSA cycles, and create scorecards to monitor progress and outcomes across Emergency, Urgent Care, and Ambulatory Surgery areas.

The role emphasizes data-driven decision-making, strong communication with senior leaders, and mentorship of Improvement Coordinators.

Qualifications

• Demonstrated critical thinking and quality improvement skills.
• Independent judgment and action skills to facilitate needed change in practice.
• Strong verbal and written communication skills for one-on-one interaction and facilitating group discussions.
• Self-starter with proven ability to organize and follow through multiple complex tasks and projects.
• Demonstrated supervisory, instruction, and/or mentoring skills.
• Advanced skills in Microsoft Office and statistical software (e.g. QI Macros, R, Tableau, SAS, Minitab).
• Demonstrated statistical analysis skills (clinical, operational, customer service, financial).

Responsibilities

• Serves as the lead facilitator for large system-prioritized multidisciplinary teams using the Model for Improvement methodology to define project aims, identify failure modes, and key drivers and develop and execute PDSA cycles to improve outcomes, reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes.
• Builds and manages scorecards and statistical process control charts to monitor and support improvement efforts.
• Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets.
• Communicates team recommendations effectively to senior leadership.
• Coaches Improvement Coordinators and Improvement Advisor team members.
• Facilitates delivery of basic, intermediate, and advanced quality training modules to management and staff.
• Develops supporting instructional materials that enhance the learning objectives.
• Works with other members of the team to ensure consistency and seamlessness in service experience (quality/customer service), financial, or operational performance.
• Facilitates large system level failure modes and effects analyses to identify and eliminate or minimize points of risks through process redesign.
• Collaborates with appropriate physicians, management, and staff to obtain, document, and validate information related to assigned projects.
• Develops outcomes, process, and balancing metrics to assess the overall effectiveness of improvement efforts.
• Evaluates and implements new initiatives that assist in the achievement of system goals.
• Maintains professional development by expanding knowledge base of methodologies and techniques including continuous quality improvement, statistical process control, change management and project management.
• Participates in the achievement of organizational-directed department goals.
• Demonstrates fiscal responsibility and contributes to departmental achievement of financial goals.

Skills

Quality improvement

Data analysis

Project management

Statistical software

Communication

Leadership

Independent judgment

Education

Bachelor's degree in Industrial, Biomedical or Mechanical Engineering

Master's degree in Healthcare, Business, Engineering, or related field

Tools

Microsoft Office

QI Macros

R

Tableau

SAS

Minitab

Job description

Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:30 AM Shift End Time 5:30 AM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals.

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

Contributes to the execution of the department vision and strategies by identifying and executing improvement opportunities. Leads and facilitates the identification of key measures, data analysis, process improvement, and the implementation of redesigned processes for system clinical and operational functions. Develops, maintains, and provides service line scorecards and associated action plans to leadership. Consults with campus and service line teams and committees on outcomes, results, and improvement planning. Drives clinical process improvement to enhance and positively impact patient experience. Works directly with medical or surgical areas of care such as Emergency, Urgent Care, and Ambulatory Surgery.

Experience: 4 years of related experience or Master's degree and 2 years of experience in engineering, quality or patient safety; and 2 years’ experience leading and facilitating quality improvement projects from start to finish with measurable results and operational impact.

Preferred Qualifications

Bachelor's degree in Industrial, Biomedical or Mechanical Engineering. Master's degree in Healthcare, Business, Engineering, or related field.

Certification Summary

• Six Sigma Green Belt or Model for Improvement training within one year of employment

Knowledge, Skills, and Abilities

• Demonstrated critical thinking and quality improvement skills
• Independent judgment and action skills in order to facilitate needed change in practice
• Strong verbal and written communication skills for one-on-one interaction and facilitating group discussions
• Self-starter with proven ability to organize and follow through multiple complex tasks and projects simultaneously
• Demonstrated supervisory, instruction, and/or mentoring skills
• Advanced skills in Microsoft Office and statistical software (e.g. QI Macros, R, Tableau, SAS, Minitab)
• Demonstrated statistical analysis skills (clinical, operational, customer service, financial)

Job Responsibilities

Serves as the lead facilitator for large system-prioritized multidisciplinary teams using the Model for Improvement methodology to define project aims, identify failure modes, and key drivers and develop and execute PDSA cycles to improve outcomes, reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes. Builds and manages scorecards and statistical process control charts to monitor and support improvement efforts. Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets. Communicates team recommendations effectively to senior leadership. Coaches Improvement Coordinators and Improvement Advisor team members. Facilitates delivery of basic, intermediate, and advanced quality training modules to management and staff. Develops supporting instructional materials that enhance the learning objectives. Works with other members of the team to ensure consistency and seamlessness in service experience (quality/customer service), financial, or operational performance. Facilitates large system level failure modes and effects analyses to identify and eliminate or minimize points of risks through process redesign. Collaborates with appropriate physicians, management, and staff to obtain, document, and validate information related to assigned projects. Develops outcomes, process, and balancing metrics to assess the overall effectiveness of improvement efforts. Evaluates and implements new initiatives that assist in the achievement of system goals. Maintains professional development by expanding knowledge base of methodologies and techniques including continuous quality improvement, statistical process control, change management and project management. Participates in the achievement of organizational-directed department goals. Demonstrates fiscal responsibility and contributes to departmental achievement of financial goals.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address 1575 Northeast Expy NE Job Family Quality Children's Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children's is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children's is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children's offers access to more than 60 pediatric specialties and programs and is ranked among the top children's hospitals in the country by U.S. News & World Report. Children's has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.