Process Improvement Specialist - Revenue Cycle

Children's Healthcare of Atlanta; Brookhaven (GA); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading healthcare organization located in Brookhaven is seeking a Process Improvement Specialist for the Revenue Cycle. The role requires expertise in process improvement and involves facilitating multidisciplinary teams. Ideal candidates will have significant experience in healthcare quality and project management. This full-time position provides an opportunity to significantly impact organizational performance through effective strategies and training.

Qualifications

• Four years of experience in quality, process improvement, or business analysis in healthcare.
• Experience in revenue cycle, finance, or project management.
• Experience in leading teams and facilitating workshops.

Responsibilities

• Educate system employees on key performance indicators.
• Facilitate teams using Lean Six Sigma to evaluate and improve processes.
• Communicate recommendations effectively.

Skills

Critical thinking

Process improvement

Strong communication skills

Statistical analysis

Leadership

Education

Bachelor's degree or 10 years in revenue cycle

Master's degree in relevant field

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Visio

Job description

Process Improvement Specialist - Revenue Cycle

Join to apply for the Process Improvement Specialist - Revenue Cycle role at Children's Healthcare of Atlanta.

Job Responsibilities

• Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked to organizational goals and performance targets.
• Facilitates multidisciplinary teams using Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and achieve improved financial outcomes.
• Communicates team recommendations effectively.
• Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff.
• Develops supporting instructional materials that enhance learning objectives.
• Works with team members to ensure consistency in service experience (quality/customer service), financial, and operational performance.
• Facilitates failure modes and effects analyses to identify and minimize risks through process redesign.
• Collaborates with physicians, management, and staff to obtain, document, and validate information related to projects.
• Develops quality, service, and financial metrics to assess the overall success of improvement efforts.
• Evaluates and implements new initiatives to achieve system goals.
• Maintains professional development by expanding knowledge of continuous quality improvement, statistical process control, Six Sigma, and Lean.
• Contributes to departmental goals and demonstrates fiscal responsibility within Revenue Cycle.

Experience

• Four years of experience in quality, process improvement, industrial engineering, or business analysis in healthcare.
• Experience in revenue cycle, finance, or project management.
• Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact.

Preferred Qualifications

• Master's degree in healthcare, business, engineering, or related field.
• Certification in facilitation, process improvement, project management, or related field.
• Management of large statistical data with proven analysis skills (clinical, operational, customer service).
• Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact.

Education

• Bachelor's degree or 10 years of experience in revenue cycle at managerial level.

Certification Summary

• Six Sigma Green Belt or Epic Systems (revenue cycle) within one year of employment.

Knowledge, Skills, And Abilities

• Demonstrated critical thinking and process improvement skills.
• Independent judgment and action to facilitate change in practice.
• Strong verbal and written communication skills for one-on-one interaction and group discussions.
• Self-starter with ability to organize and manage multiple complex tasks and projects.
• Demonstrated supervisory, instruction, and mentoring skills.
• Proficient in Microsoft Word, PowerPoint, Excel, Visio, and related tools.
• Demonstrated statistical analysis skills across clinical, operational, customer service, and financial domains.

Job Environment and Location

Primary Location Address: 1575 Northeast Expy NE

Work Schedule

• Work Shift: Day
• Work Day(s): Monday-Friday
• Shift Start Time: 8:30 AM
• Shift End Time: 5:00 PM
• Worker Sub-Type: Regular

Employer: Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Job Family: Quality

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: General Business and Administrative

Industries: Hospitals and Health Care