Senior Quality Engineer

Webasto Americas; Lexington (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

Webasto Americas is seeking a Quality Engineer to act as the primary plant contact for quality topics from project launch through series production. You will lead responses to product safety incidents, coordinate containment, investigations and follow-up actions, and support customers with site visits as needed.

The role requires a strong background in the 8D methodology, root-cause analysis, and APQP/PPAP processes, with experience driving corrective actions across teams and customer portals.

Qualifications

• Bachelor's degree in Engineering, Quality, or related field; automotive quality experience preferred.
• 5+ years of quality experience; senior level when applicable.
• Experience leading product safety incident responses: investigation, containment, actions.
• Strong knowledge of the 8D methodology and root-cause tools.
• Customer-facing quality experience, including site support at manufacturing locations.
• Experience navigating customer quality portals and driving corrective actions.
• Exposure to APQP, PPAP, FMEA, control plans, capability studies, statistics, and QMS.
• Auditing compliance and driving corrective actions through completion.

Responsibilities

• Serve as primary plant contact for quality topics from launch to series production.
• Lead response to product safety incidents with cross-functional coordination.
• Manage customer complaints and quality claims using structured problem solving.
• Conduct internal/external process audits to ensure compliance and effectiveness.
• Create and maintain control plans, test instructions, and quality docs.
• Coordinate APQP, PPAP, sampling, testing, and product/process releases.
• Monitor quality targets and analyze data to reduce defects and costs.
• Support customers at manufacturing locations and travel as needed.

Skills

Quality leadership

8D Methodology

Root Cause Analysis

Customer-facing Quality

APQP/PPAP

FMEA

Statistical Analysis

QMS Knowledge

Education

Bachelor’s degree in Engineering/Quality

Tools

SPC

Control Plans

PPAP

FMEA Tools

Job description

Make individual mobility more enjoyable and sustainable by advancing technology and people

As one of the top 100 automotive suppliers worldwide, Webasto actively shapes the transformation of the industry through expertise and forward-thinking solutions. Our goal is to make mobility a full sensory experience, working toward more comfort, wind in your hair, the perfect temperature in any season, and driving with a clear conscience – for a safe and sustainable future. We bring joy to mobility – are you in?

You can look forward to these exciting tasks

• Serve as the primary plant contact for customers on quality-related topics from project launch through series production, building strong relationships and responding to customer concerns
• Lead the response to product safety incidents, coordinating containment, investigation, communication, corrective actions, and follow-up across internal teams and customer locations
• Manage customer complaints and quality claims through timely resolution, using the 8D methodology and other structured problem-solving tools to identify and eliminate root causes
• Conduct internal and external process audits to evaluate compliance with established processes, customer requirements, and quality standards, and ensure corrective actions are effective
• Create and maintain control plans, test instructions, quality documentation, and customer portal submissions to support production and customer requirements
• Coordinate APQP, PPAP, initial sampling, requalification testing, capability studies, FMEA activities, and product and process releases
• Monitor quality targets and analyze performance data using statistical tools, working cross-functionally to improve quality results and reduce defects and failure costs
• Support customers at their manufacturing locations as needed, which may include regular customer visits and occasional travel

This is what you bring to us

• Bachelor’s degree in Engineering, Quality, or a related technical field preferred, or equivalent relevant experience; automotive quality experience is preferred but not required
• Experience working in a **Quality Engineer role** within a manufacturing environment; 5 or more years of relevant quality experience is preferred for senior-level consideration
• Demonstrated experience leading the response to a **product safety incident**, including coordinating the investigation, containment, communication, and corrective-action process
• Strong knowledge of the **8D methodology** and other structured problem-solving and root-cause analysis tools
• Customer-facing quality experience, including supporting customers at their manufacturing locations, managing customer relationships, and resolving quality concerns
• Experience navigating and submitting information through multiple customer quality portals
• Experience auditing compliance with established processes, identifying gaps, and driving corrective actions through completion
• Knowledge of APQP, PPAP, FMEA, control plans, capability studies, statistical analysis, and applicable quality management systems and customer-specific requirements

Applications from qualified individuals with disabilities are expressly welcome.

Get to know us here and find out why we are passionate about attracting talent to Webasto.

Equal Employment Opportunity Statement

Webasto is an Equal Opportunity Employer. We do not discriminate against race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.