Quality Expert Operations (Quality Engineer)

Webasto Group; Lexington (KY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Financial benefits

Wellbeing vacation

Career development

Wellness culture

Competitive environment

Compensation

Job summary

Webasto Group is seeking a Quality Expert Operations (Quality Engineer) in Lexington, KY to lead customer quality activities from project launch through series production. You will drive containment, investigation, and corrective actions, and work with cross-functional teams to resolve quality issues.

The role requires a Bachelor's in Engineering/Quality and 5+ years in a manufacturing quality function, with strong 8D and APQP/PPAP knowledge. Occasional travel to customer sites is expected.

Qualifications

• Bachelor’s degree in Engineering/Quality or equivalent; automotive quality preferred but not required
• 5+ years in a Quality Engineer role in manufacturing; senior level preferred
• Experience leading product safety incident responses (investigation, containment, corrective actions)
• Strong knowledge of 8D problem solving and root-cause analysis
• Customer-facing quality experience at manufacturing sites
• Experience navigating customer quality portals
• Auditing processes and driving corrective actions to completion
• Knowledge of APQP, PPAP, FMEA, control plans, capability studies, statistics

Responsibilities

• Serve as the primary plant contact for customers on quality-related topics from project launch through series production, building strong relationships and responding to customer concerns
• Lead the response to product safety incidents, coordinating containment, investigation, communication, corrective actions, and follow-up across internal teams and customer locations
• Manage customer complaints and quality claims through timely resolution, using the 8D methodology and other structured problem-solving tools to identify and eliminate root causes
• Conduct internal and external process audits to evaluate compliance with established processes, customer requirements, and quality standards, and ensure corrective actions are effective
• Create and maintain control plans, test instructions, quality documentation, and customer portal submissions to support production and customer requirements
• Coordinate APQP, PPAP, initial sampling, requalification testing, capability studies, FMEA activities, and product and process releases
• Monitor quality targets and analyze performance data using statistical tools, working cross-functionally to improve quality results and reduce defects and failure costs
• Support customers at their manufacturing locations as needed, which may include regular customer visits and occasional travel

Skills

Quality Engineer

8D methodology

Statistical analysis

APQP/PPAP

Customer liaison

Root cause analysis

Process audits

Education

Bachelor's degree in Engineering/Quality

Tools

FMEA

Job description

Quality Expert Operations (Quality Engineer)

Make individual mobility more enjoyable and sustainable by advancing technology and people – As one of the top 100 automotive suppliers worldwide, Webasto actively shapes the transformation of the industry through expertise and forward-thinking solutions. Our goal is to make mobility a full sensory experience, working toward more comfort, wind in your hair, the perfect temperature in any season, and driving with a clear conscience – for a safe and sustainable future. We bring joy to mobility – are you in?

You can look forward to these exciting tasks

• Serve as the primary plant contact for customers on quality-related topics from project launch through series production, building strong relationships and responding to customer concerns
• Lead the response to product safety incidents, coordinating containment, investigation, communication, corrective actions, and follow-up across internal teams and customer locations
• Manage customer complaints and quality claims through timely resolution, using the 8D methodology and other structured problem-solving tools to identify and eliminate root causes
• Conduct internal and external process audits to evaluate compliance with established processes, customer requirements, and quality standards, and ensure corrective actions are effective
• Create and maintain control plans, test instructions, quality documentation, and customer portal submissions to support production and customer requirements
• Coordinate APQP, PPAP, initial sampling, requalification testing, capability studies, FMEA activities, and product and process releases
• Monitor quality targets and analyze performance data using statistical tools, working cross-functionally to improve quality results and reduce defects and failure costs
• Support customers at their manufacturing locations as needed, which may include regular customer visits and occasional travel

This is what you bring to us

• Bachelor’s degree in Engineering, Quality, or a related technical field preferred, or equivalent relevant experience; automotive quality experience is preferred but not required
• Experience working in a **Quality Engineer role** within a manufacturing environment; 5 or more years of relevant quality experience is preferred for senior-level consideration
• Demonstrated experience leading the response to a **product safety incident**, including coordinating the investigation, containment, communication, and corrective-action process
• Strong knowledge of the **8D methodology** and other structured problem-solving and root-cause analysis tools
• Customer-facing quality experience, including supporting customers at their manufacturing locations, managing customer relationships, and resolving quality concerns
• Experience navigating and submitting information through multiple customer quality portals
• Experience auditing compliance with established processes, identifying gaps, and driving corrective actions through completion
• Knowledge of APQP, PPAP, FMEA, control plans, capability studies, statistical analysis, and applicable quality management systems and customer-specific requirements

Applications from qualified individuals with disabilities are expressly welcome.

Your contact person: Mario Magrini, People & Organization Lexington, KY

Equal Employment Opportunity Statement

Webasto is an Equal Opportunity Employer. We do not discriminate against race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.

Benefits

• Financial
• Wellbeing Vacation
• & Time-Off Career & Developement Health
• & Wellness Work Culture
• & Environment Competitive
• Compensation

Job Location: Lexington, 40511 2200 Innovation Dr, KY

At Webasto, quality is not just a word but a philosophy. Great emphasis is placed on the highest product and service standards to meet our customers' expectations. Quality management is deeply integrated into Webasto's projects from start to finish, serving not only as a control function but, more importantly, as a key support function.