Senior Quality & Continuous Improvement Lead

Collectors; Santa Ana (CA); On-site; USD 139,641 - 183,176; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors is seeking a Senior Quality Program Manager to lead company‑wide quality and continuous‑improvement initiatives from our Santa Ana, California headquarters. In this high‑impact role, you will own quality programs, drive CAPA, and partner with cross‑functional teams to embed quality in day‑to‑day operations.

You will measure defect rates, build dashboards, and report to leadership on progress while guiding root‑cause analysis and structured improvement methods (Lean, Six Sigma, Kaizen,

Qualifications

• 7+ years of experience in quality management, quality assurance, or quality‑focused program management.
• Hands‑on experience with quality methodologies and tools (root cause analysis, CAPA, FMEA, statistical process control, Lean / Six Sigma)
• Strong data analysis skills and comfort turning raw quality data into metrics, dashboards, and recommendations
• Proven ability to lead cross‑functional programs and influence without direct authority
• Excellent written and verbal communication, including the ability to brief executives
• Bachelor’s degree in engineering, operations, a related field, and/or equivalent experience

Responsibilities

• Own company‑wide quality programs aimed at measurably reducing defect rates and improving quality standards across products and processes
• Define, instrument, and report on quality metrics (defect rate, escape rate, first‑pass yield, rework), and build dashboards that give leadership clear visibility into trends
• Lead root cause analysis on recurring and high‑impact quality issues, and drive CAPA through to resolution
• Establish, document, and maintain quality standards, processes, and playbooks and drive their adoption
• Partner cross‑functionally with Engineering, Customer Relations, Product and Technology, and Operations teams to embed quality practices upstream
• Run continuous‑improvement initiatives using structured methodologies (Lean, Six Sigma, Kaizen, FMEA)
• Coordinate quality audits and support compliance with relevant standards
• Communicate quality risks, progress, and recommendations clearly to both technical teams and executive stakeholders

Skills

Quality management

Data analysis

Cross-functional leadership

Executive briefings

Education

Bachelor's degree in engineering/related field

Tools

CAPA

FMEA

Statistical process control

Lean Six Sigma

BI tools

Job description

Collectors is seeking a Senior Quality Program Manager to lead company‑wide quality and continuous‑improvement initiatives from our Santa Ana, California headquarters. In this high‑impact role, you will own quality programs, drive CAPA, and partner with cross‑functional teams to embed quality in day‑to‑day operations.

You will measure defect rates, build dashboards, and report to leadership on progress while guiding root‑cause analysis and structured improvement methods (Lean, Six Sigma, Kaizen,