Senior Quality Analytics Lead — AI-Driven Defect Reduction

Intuit, Inc.; San Diego (CA); On-site; USD 151,000 - 204,000; Full time

Job summary

Intuit, Inc. seeks a Staff Quality Analyst to own the measurement system reducing defects in the Expert Network. You will design defect detection, quantify impact, and validate improvements across thousands of AI-scored interactions.

You will apply Lean, Six Sigma, and Kaizen methods to drive data-driven fixes, partnering with cross-functional teams to sustain quality at scale. Strong SQL/Python/R skills required.

Qualifications

• Strong hands-on analytical skills with applied statistics background.
• Experience turning operational data into prioritized improvement roadmaps.
• Experience in defect- or rate-based measurement frameworks (DPMO or equivalent).
• Experience in complex, high-stakes service operations (fintech, expert networks).
• Ability to build dashboards and analytical products for leadership decisions.
• Working knowledge of Lean, Six Sigma, root cause analysis to drive fixes.
• Ability to influence in matrixed organizations without direct authority.

Responsibilities

• Design and implement analytics strategy for defect reduction
• Analyze large datasets to identify defects and root causes
• Validate initiative impact with rigorous methods and controls
• Develop AI-native quality measurement workflows and dashboards
• Partner with product and platform teams to translate insights into improvements

Skills

Analytical skills

Roadmap planning

Defect metrics

Service operations

Dashboard storytelling

Lean Six Sigma

Change management

Stakeholder mgmt

Education

Bachelor's degree in quantitative field (Data Science, Statistics, Industrial Engineering, Operations Research, Economics, Business Analytics)

Tools

SQL

Python

R

Job description

Intuit, Inc. seeks a Staff Quality Analyst to own the measurement system reducing defects in the Expert Network. You will design defect detection, quantify impact, and validate improvements across thousands of AI-scored interactions.

You will apply Lean, Six Sigma, and Kaizen methods to drive data-driven fixes, partnering with cross-functional teams to sustain quality at scale. Strong SQL/Python/R skills required.