Senior QA Engineer: Drive Automation & Product Quality

BusRight Inc.; San Francisco (CA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

BusRight Inc. in San Francisco is seeking a Senior Quality Assurance Engineer to lead quality across web and mobile platforms, shaping test strategy, automation, tooling, and QA practices.

You will investigate complex production issues, push for robust automation, and partner with engineering and product teams to reduce risk and deliver reliable software for school transportation ecosystems. This hands-on senior role requires independent decision-making, strong technical communication, and a

Qualifications

• 5+ years of experience in Quality Assurance, Software Engineering in Test, or another strongly technical software quality role.
• Significant experience testing complex web and mobile applications involving multiple interconnected services.
• Advanced exploratory testing and risk-analysis skills.
• Strong experience investigating production issues using logs, APIs, databases, monitoring tools, and other technical signals.
• Hands-on experience with automated testing frameworks and methodologies.
• Strong programming and debugging skills—you should be comfortable reading, understanding, and navigating production codebases.
• Ability to write automation, debugging utilities, scripts, data-analysis tools, or other engineering support tooling when needed.
• Strong understanding of APIs, distributed systems, client-server architecture, and data flows between services.
• Strong understanding of the full Software Testing Life Cycle (STLC), from requirements analysis and test design through execution, release validation, and production monitoring.
• Experience working with defect tracking systems and test management practices.
• Understanding of software security and privacy considerations, including authentication, authorization, data handling, access control, and common OWASP risks.
• Excellent written and verbal communication skills, including the ability to explain complex technical issues clearly to both technical and non-technical stakeholders.
• Experience with mapping, GPS/location systems, real-time applications, or transportation technology is a strong plus.

Responsibilities

• Own Quality Across Complex Product Areas
• Take ownership of quality for complex features and product areas across Web, Android, and Flutter applications.
• Define appropriate test strategies based on technical complexity, customer impact, risk, and system architecture.
• Perform exploratory, integration, regression, and end-to-end testing across interconnected systems.
• Identify edge cases, failure modes, and risks that may not be obvious from product requirements alone.
• Help teams determine appropriate release confidence and identify gaps before changes reach production.
• Investigate Complex Problems
• Lead investigation of difficult bugs and production issues across frontend, mobile, backend, infrastructure, and third-party integrations.
• Analyze application logs, network traffic, API requests, database data, monitoring signals, and source code to isolate root causes.
• Reproduce complex or intermittent issues and provide engineers with clear technical findings.
• Distinguish symptoms from underlying causes and identify patterns across seemingly unrelated incidents.
• Build scripts, utilities, or debugging tools when they can accelerate investigation or improve future troubleshooting.
• Drive Test Automation and Engineering Quality
• Design, build, and maintain E2E and integration automation using tools such as Playwright/Maestro/Appium.
• Identify where automation provides meaningful value and where manual or exploratory testing is more appropriate.
• Improve automation architecture, reliability, maintainability, and execution speed.
• Work with engineers to improve testability at the application and system level.
• Improve automated quality checks on CI/CD workflows.
• Influence Engineering and Product Decisions
• Partner with engineers and product managers during planning and technical design to identify risks early.
• Challenge unclear requirements, assumptions, and implementation decisions when they introduce unnecessary quality risk.
• Communicate tradeoffs clearly and help teams make informed release decisions.
• Represent the customer and operational perspective during technical discussions.
• Collaborate closely with Support and other customer-facing teams when investigating reported issues.
• Improve QA Processes and Quality Culture
• Identify weaknesses in existing QA processes and propose practical improvements.
• Improve test documentation, defect reporting, release validation, incident analysis, and quality metrics.
• Help establish scalable testing practices as the product and engineering organization grow.
• Share knowledge, provide technical guidance, and help less-experienced QA engineers develop stronger testing and debugging skills.
• Promote the idea that quality is a shared engineering responsibility rather than something owned only by QA.

Skills

Quality Assurance

Test Automation

Exploratory Testing

Debugging

API Testing

Production Debugging

Risk Analysis

CI/CD

Programming Basics

Technical Communication

Tools

Playwright

Maestro

Appium

Datadog

Sentry

Google Cloud

Postman

Job description

BusRight Inc. in San Francisco is seeking a Senior Quality Assurance Engineer to lead quality across web and mobile platforms, shaping test strategy, automation, tooling, and QA practices.

You will investigate complex production issues, push for robust automation, and partner with engineering and product teams to reduce risk and deliver reliable software for school transportation ecosystems. This hands-on senior role requires independent decision-making, strong technical communication, and a