Remote QA Associate: Contact Center & AI Testing

NeuraFlash, Part of Accenture; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

NeuraFlash, Part of Accenture in the United States is seeking an Associate QA Consultant to join our Quality Assurance team, focusing on testing across Amazon Connect, AWS, Salesforce Service Cloud Voice, and API integrations. You’ll work with experienced QA professionals, developers, and business stakeholders to validate end-to-end journeys.

Ideal candidates have 1–2 years of QA/testing experience (or 6 months internship), solid fundamentals in testing, familiarity with Postman, and a

Qualifications

• 1–2 years QA/testing experience OR minimum 6 months paid QA internship.
• Strong understanding of testing fundamentals, including functional, regression, integration, and end-to-end testing.
• Basic knowledge of APIs and hands-on exposure to Postman or similar tools.
• Basic understanding of cloud concepts, preferably AWS.
• Strong analytical and problem-solving skills.
• Good communication and documentation skills.

Responsibilities

• Test Amazon Connect flows, IVR, telephony and related journeys.
• Perform AWS service testing and API testing using Postman.
• Test integrations between Amazon Connect, Salesforce SCV, and other systems.
• Create and execute test scenarios and test cases from requirements.
• Log, track, and retest defects in Jira; participate in triage.
• Support SIT, regression, UAT, and release readiness activities.
• Assist automation and basic performance testing efforts.

Skills

QA fundamentals

APIs basics

Postman exposure

AWS basics

Analytical skills

Documentation

Tools

Jira

TestRail

QMetry

Zephyr

Cyara

Empirix Hammer

Job description

NeuraFlash, Part of Accenture in the United States is seeking an Associate QA Consultant to join our Quality Assurance team, focusing on testing across Amazon Connect, AWS, Salesforce Service Cloud Voice, and API integrations. You’ll work with experienced QA professionals, developers, and business stakeholders to validate end-to-end journeys.

Ideal candidates have 1–2 years of QA/testing experience (or 6 months internship), solid fundamentals in testing, familiarity with Postman, and a