Senior QA Analyst — Financial Crimes & Identity

Chime; Chicago (IL); On-site; USD 112,000 - 155,000; Full time

Benefits offered by this job

Office policy: in-office work four d/w

Backup child care

401k match

Comprehensive health benefits

Generous paid time off

Parental leave

Job summary

Chime, a leading fintech in Chicago, IL, is seeking a Senior Analyst, Financial Crimes & Identity Quality. You will perform and lead quality reviews across AML, fraud, KYC/CDD, watchlist, negative news, and EDD, evaluating investigations and decisions for accuracy and compliance with policies and partner expectations.

You will leverage data to identify anomalies, provide clear QA feedback, and coach investigators and vendor teams while collaborating with risk and bank-partner functions.

Qualifications

• 4+ years banking, risk management, or fraud detection/investigation experience.
• ACAMS certification is a plus.
• Experience with Fraud and/or AML investigations including Unusual Activity Reports and no-file decisions.
• Experience with KYC/Identity workflows (CDD, watchlist screening, negative news, EDD).
• Quality assurance experience within Financial Crimes, AML, Fraud, Identity, or related compliance.

Responsibilities

• Lead QA sampling and reviews across Financial Crimes and Identity workflows.
• Review investigations and supporting documentation for accuracy and completeness.
• Identify quality trends, root causes, and emerging risks across investigations.
• Communicate quality findings clearly, including coaching themes and gaps.
• Provide QA feedback and coaching to investigators and vendor teams; support calibration sessions.
• Partner with cross-functional teams to update procedures and improve processes.
• Produce QA reporting and insights for leadership.

Skills

Banking risk & fraud investigations

KYC/Identity workflows

QA/Quality assurance

Data analysis

Communication skills

Training/coaching

Case management systems

Microsoft Office

Tools

Case management systems

Microsoft Office

Google Workspace

Job description

Chime, a leading fintech in Chicago, IL, is seeking a Senior Analyst, Financial Crimes & Identity Quality. You will perform and lead quality reviews across AML, fraud, KYC/CDD, watchlist, negative news, and EDD, evaluating investigations and decisions for accuracy and compliance with policies and partner expectations.

You will leverage data to identify anomalies, provide clear QA feedback, and coach investigators and vendor teams while collaborating with risk and bank-partner functions.