Senior Q2C Process Architect: Global Billing Excellence

Epicor Software Corp; Austin (TX); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health & Wellness benefits

Education Support

Career Development programs

Global Mobility

Work-Life Balance policies

Internal Mobility opportunities

Inclusive Workplace

Job summary

Epicor Software Corp. is seeking a Principal Quote to Cash Process Analyst to drive end-to-end analysis and redesign of complex Q2C processes at scale.

You will partner across Billing Operations, Order Management, Revenue, and IT to identify root causes, simplify workflows, and strengthen controls for scalable, future-ready operations. You will lead cross-functional teams to translate process requirements into system and automation solutions, driving adoption and governance across the global Q2C

Qualifications

• 8+ years' experience in process engineering, business process improvement, Quote-to-Cash, or related disciplines.
• 3+ years' specialized experience leading complex cross-functional process redesign or transformation initiatives.
• Strong understanding of end-to-end Quote-to-Cash processes including billing, AR, collections, disputes, and revenue.

Responsibilities

• Lead end-to-end analysis and redesign of complex Quote-to-Cash processes, identifying workflow gaps, unnecessary handoffs, rework, control weaknesses, and opportunities to improve efficiency, accuracy, and customer outcomes.
• Partner with Billing, Collections, Accounting, Revenue, Order Management, and upstream Q2C teams to address root causes, strengthen handoffs, and improve billing accuracy, disputes, aging, accounts receivable health, and financial close.
• Reengineer billing audit, validation, and comparison processes to strengthen controls, improve accuracy, and reduce unnecessary operational effort.
• Design scalable future-state processes, workflows, controls, operating procedures, and governance that support transformation initiatives and ongoing operational excellence.
• Lead structured root-cause analysis for recurring operational issues and complex escalations, translating findings into corrective and preventive actions that address underlying process and system gaps.
• Collaborate with IT, PMO, Product, and business stakeholders to translate process requirements into system and automation solutions, validate future-state designs, and support implementation and adoption.
• Establish repeatable continuous improvement practices, process documentation, and change-management approaches that build operational capability and sustain improvements over time.

Skills

Process engineering

Change leadership

Cross-functional collaboration

Systems thinking

Root-cause analysis

Education

Bachelor's degree in Industrial Engineering, Business, Finance, or Operations

Tools

ERP Systems

Salesforce CPQ

Workflow automation tools

Job description

Epicor Software Corp. is seeking a Principal Quote to Cash Process Analyst to drive end-to-end analysis and redesign of complex Q2C processes at scale.

You will partner across Billing Operations, Order Management, Revenue, and IT to identify root causes, simplify workflows, and strengthen controls for scalable, future-ready operations. You will lead cross-functional teams to translate process requirements into system and automation solutions, driving adoption and governance across the global Q2C