Senior Public Services Specialist: Visitor Support

County of San Mateo; California (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A local government organization in California is seeking a Public Services Specialist to provide clerical support across departments. The role involves handling calls and visitors, offering accurate information about County services, and performing various office tasks. Ideal candidates should possess strong communication skills, especially in both English and Spanish, to effectively assist diverse populations and manage challenging situations. This position is crucial to maintaining efficient public relations within County offices.

Qualifications

• Ability to deal with the public in difficult situations.
• Effective communication in English and Spanish for bilingual positions.
• Experience in a receptionist or customer service role.

Responsibilities

• Handle receptionist duties including answering calls and greeting visitors.
• Provide accurate information regarding County services。
• Perform clerical tasks such as sorting mail and maintaining logs.

Skills

Bilingual Fluency (English and Spanish)

Communication skills

Tact and sound judgment

Customer service

Education

High school diploma or equivalent

Tools

Multi-line telephone system

Job description

A local government organization in California is seeking a Public Services Specialist to provide clerical support across departments. The role involves handling calls and visitors, offering accurate information about County services, and performing various office tasks. Ideal candidates should possess strong communication skills, especially in both English and Spanish, to effectively assist diverse populations and manage challenging situations. This position is crucial to maintaining efficient public relations within County offices.