Senior Public Sector Growth Executive

WalkMe; Washington (District of Columbia); Hybrid; USD 250,000 - 260,000; Full time

Benefits offered by this job

Hybrid work schedule

Health coverage options

Wellness reimbursements

Wellness Month

Annual leave policy

RefreshMe Days

Retirement contributions

Job summary

WalkMe, an SAP company, seeks a Senior Customer Business Executive for the Public Sector to own and grow strategic government accounts, ensuring measurable value and expanding WalkMe usage across agencies. You will engage senior stakeholders, drive renewals, and lead strategic roadmaps to enable digital transformation and user adoption.

This role blends commercial ownership with executive engagement and technical understanding, requiring strong relationships with federal clients and the ability

Qualifications

• Significant experience in enterprise SaaS account management, customer success, or strategic sales roles.
• Experience managing Federal/SLED accounts.
• Familiarity with Federal contracts and government buying cycles.
• Proven ability to manage and grow complex enterprise accounts.
• Strong capability to operate at executive and technical levels.
• Experience driving large renewals and expansion opportunities.
• Exceptional presentation, storytelling, and stakeholder engagement skills.
• Experience working with digital adoption platforms, transformation programs, or enterprise software ecosystems.
• Familiarity with enterprise application environments (e.g., ERP, CRM, HR platforms).

Responsibilities

• Own and manage a portfolio of high-value strategic customer accounts.
• Develop and execute long-term account strategies that align WalkMe capabilities with customer business priorities.
• Identify opportunities to embed WalkMe across enterprise systems and processes.
• Position WalkMe as a strategic platform supporting enterprise digital transformation initiatives.
• Executive Relationship Management with C-level and senior stakeholders.
• Lead Executive Business Reviews (EBRs) and strategic roadmap discussions.
• Serve as a strategic advisor linking platform capabilities to enterprise outcomes.
• Maintain strong functional knowledge of the WalkMe platform.
• Design scalable adoption strategies and high-value use cases with customers.
• Guide customers on best practices for governance and scaling across the enterprise.
• Partner with internal technical teams for deeper implementation support.
• Own renewals and expansion strategy across your account portfolio.
• Identify and drive upsell and cross-sell opportunities across departments.
• Protect and grow recurring revenue through proactive engagement and health management.
• Develop value realization frameworks and ROI narratives to show impact.

Skills

Enterprise SaaS

Account management

Customer success

Strategic sales

Job description

WalkMe, an SAP company, seeks a Senior Customer Business Executive for the Public Sector to own and grow strategic government accounts, ensuring measurable value and expanding WalkMe usage across agencies. You will engage senior stakeholders, drive renewals, and lead strategic roadmaps to enable digital transformation and user adoption.

This role blends commercial ownership with executive engagement and technical understanding, requiring strong relationships with federal clients and the ability