Government Customer Success Manager — Scale Programs

Exiger; Richmond (VA); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Discretionary Time Off

Industry-leading health, vision, and dental benefits

16 weeks fully paid parental leave

Job summary

Exiger is seeking a Customer Success Manager for Government "At Scale" Programs located in McLean or Richmond, VA. This role involves managing a large portfolio of government customers to drive adoption and outcomes through structured engagement strategies.

The ideal candidate has a background in Customer Success or Account Management with experience in government or public sector environments. Strong communication and organizational skills are essential.

Enjoy a flexible hybrid work environment with competitive benefits and a high-performance culture focused on collaboration and accountability.

Qualifications

• 3-5 years of experience in Customer Success, Account Management, or related roles.
• Experience in managing multiple customer accounts simultaneously.
• Ability to work independently and prioritize effectively.

Responsibilities

• Manage a large portfolio of government customer accounts.
• Deliver consistent customer experiences through lifecycle management.
• Create onboarding guides and training materials.

Skills

Customer Success

Account Management

Program Management

Strong written communication

Organizational skills

Education

Bachelor’s degree

Job description

Exiger is seeking a Customer Success Manager for Government "At Scale" Programs located in McLean or Richmond, VA. This role involves managing a large portfolio of government customers to drive adoption and outcomes through structured engagement strategies.

The ideal candidate has a background in Customer Success or Account Management with experience in government or public sector environments. Strong communication and organizational skills are essential.

Enjoy a flexible hybrid work environment with competitive benefits and a high-performance culture focused on collaboration and accountability.