Government Customer Success Manager – At-Scale Programs

Exiger; McLean (VA); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Discretionary Time Off

Industry-leading health benefits

Flexible hybrid work environment

Career development reimbursement

Job summary

Exiger is seeking a Customer Success Manager for Government At Scale Programs in McLean, VA. This role involves managing a diverse portfolio of government customers, ensuring adoption, and delivering a consistent customer experience. Ideal candidates will demonstrate strong organizational skills and experience in customer success within the public sector.

The position offers a hybrid work environment and a range of benefits, including discretionary time off and comprehensive health packages.

Qualifications

• 3–5 years in Customer Success, Account Management, or related roles.
• Experience with government customers.
• Ability to manage multiple accounts in a fast-paced SaaS environment.

Responsibilities

• Manage a large portfolio of government customer accounts.
• Segment customers based on maturity and risk.
• Create onboarding and training materials.

Skills

Customer Success

Account Management

Program Management

Written communication

Organizational skills

Data interpretation

Education

Bachelor’s degree

Job description

Exiger is seeking a Customer Success Manager for Government At Scale Programs in McLean, VA. This role involves managing a diverse portfolio of government customers, ensuring adoption, and delivering a consistent customer experience. Ideal candidates will demonstrate strong organizational skills and experience in customer success within the public sector.

The position offers a hybrid work environment and a range of benefits, including discretionary time off and comprehensive health packages.