Senior Public Benefits Strategist

State of Washington Dept. of Social and Health Services; Washington; Remote; USD 65,000 - 90,000; Full time

Job summary

The State of Washington Department of Social and Health Services (DSHS) Home & Community Living Administration is seeking a Public Benefits Specialist 4 to provide expert eligibility guidance across Washington. You will assess complex financial and medical needs, determine long-term care eligibility, and coordinate with clients and providers to ensure access to services.

As PBS4, you’ll conduct confidential interviews, review legal documents, analyze assets and income, and navigate state and

Qualifications

• 5 years of higher education and/or work experience in financial-based services, including at least one year of experience in areas such as: Reviewing or processing loan applications.
• Processing medical insurance or rehabilitation claims.
• Evaluating unemployment insurance claims.
• Assisting staff with financial eligibility determinations.
• Analyzing, verifying, or evaluating financial data.

Responsibilities

• Determine ongoing eligibility for Long-Term Services and Support programs, which include hospice, institutional care, and HCB Waiver Services.
• Conduct intensive, confidential interviews with clients, client representatives, attorneys, medical providers, and guardians; arrange accessibility, reasonable accommodations, or interpreters when necessary.
• Recognize and recalculate incorrect payments of grants, food benefits, medical assistance, and Long-Term Services and Supports.
• Provide professional case management.
• Input and receive data using multiple computer systems.
• Analyze written and oral information received and legal documents, which includes court orders, contracts, insurance policies, trusts, life estates, and promissory notes.
• Interpret the Washington Administrative Code, Revised Code of Washington, procedural manuals, policies, and policy clarifications.
• Use the statewide asset verification and real property database to evaluate the impacts of real property transfers, quit claims, and sales.
• Respond to case audits and make corrections.

Skills

Financial eligibility

Interviewing

Data analysis

Communication

Empathy

Policy interpretation

Education

Bachelor's degree

Tools

Microsoft Office

Public benefits software

Job description

The State of Washington Department of Social and Health Services (DSHS) Home & Community Living Administration is seeking a Public Benefits Specialist 4 to provide expert eligibility guidance across Washington. You will assess complex financial and medical needs, determine long-term care eligibility, and coordinate with clients and providers to ensure access to services.

As PBS4, you’ll conduct confidential interviews, review legal documents, analyze assets and income, and navigate state and