DSHS ESA Public Benefits Specialist 4

State of Washington; Lynnwood (WA); Híbrido; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Orca Card

Hybrid work model

Descripción de la vacante

State of Washington is seeking a PBS4 Regional Auditor in Lynnwood, WA, to lead audits and coaching for Public Benefits Specialists. The role oversees case reviews and training, ensuring accurate eligibility determinations while handling sensitive data within the HPF system.

The position is hybrid, requiring strong policy knowledge, analytical skills, and resilient communication. Applicants must meet PBS4 prerequisites and pass a background check; Orca Card benefits may apply.

Formación

• Deep knowledge of Washington’s public assistance programs and ability to assess and re-determine eligibility with accuracy.
• Familiarity with WAC, RCW, and internal procedures for legally sound service delivery.
• Strong analytical ability to interpret data and make high-stakes decisions.
• Clear, respectful, and empathetic communication, especially under pressure.

Responsabilidades

• Lead work assignment for Public Benefits Specialist staff handling cash, medical, and/or food benefits.
• Audit and review staff work; prepare reports and recommendations for supervisors.
• Identify training needs through audit findings and guide staff development.
• Perform complex tasks in establishing financial eligibility, rule interpretation, planning, and procedural development.
• Review cases and analyze actions for accuracy; coordinate with staff and agencies for information.

Conocimientos

Eligibility expertise

Policy fluency

Analytical skills

Communication

Crisis navigation

Resilience and flexibility

Educación

Bachelor's degree or higher

12 months PBS3 experience

Herramientas

HPF system

Descripción del empleo

DSHS ESA Regional Auditor

The Economic Services Administration's (ESA) Community Service Division (CSD) has an exciting opportunity for a Public Benefits Specialist 4 (PBS4) - Reginal Auditor to join our team at the Community Service Office in Lynnwood, WA. This position is hybrid, providing hands-on support and leadership to staff and clients alike. We are hiring for multiple positions.

The Public Benefits Specialist 4 (PBS4) serves as lead worker and is expected to possess a high level of proficiency in all public benefit programs. The position is responsible for auditing, coaching, training and guiding lower-level Public Benefits Specialists. Also performs case audits/reviews and observational audits.

This position will have access to the Washington Health Plan Finder (HPF) system and personally identifiable information (PII). Per the Information Exchange Agreement No. 2013-02 between the Centers for Medicare & Medicaid Services (CMS) and State-Based Exchanges for the disclosure of health insurance affordability programs information under the Patient Protection and Affordable Care Act, passing a criminal background check is required for this position.

When you work for DSHS, your compassion shows at work every day, helping the lives of your fellow Washingtonians. See why people like you chose careers with DSHS:

Some of what you'll do:

• Assigns work to Public Benefits Specialist staff who process cash, medical, and/or food benefits.
• Audits/reviews l work of Public Benefits Specialist staff. Conducts ongoing audits for new and experienced staff. Establish reports and recommendations to supervisor on staff progress.
• Detects error trends through audits to identify training needs.
• Performs more complex duties in relation to establishing financial eligibility, rule interpretation, planning, and procedural development.
• Reviews cases and independently analyzes case actions for accuracy. Contacts staff, agencies and the community as necessary for clarifying information.
• Assists customers with the process of applying for Apple Healthcare by entering information into the Health Plan Finder (HPF) system on behalf of the clients.
• Conduct intensive interviews when necessary to determine eligibility for financial, Medical and/or food assistance benefits.
• Process all case actions in accordance with Federal and State processing and accuracy requirements.
• Supports local, office implementation of regional initiatives.
• Provide feedback to regional training staff on training gaps.
• Verifies and establishes overpayments and completes referrals to the Office of Financial Recovery.

What we're looking for:

• Eligibility expertise - You’ll need deep knowledge of Washington’s public assistance programs and the ability to assess and re-determine eligibility with accuracy.
• Policy fluency - Comfort navigating and applying WAC, RCW, and internal procedural manuals is essential to ensure services are legally sound.
• Analytical skills - You’ll be interpreting complex data and documentation to make fast, high-stakes decisions - precision matters.
• Communication - Clear, respectful, and empathetic communication is key - especially when explaining tough decisions or diffusing high-tension situations.
• Crisis navigation - This role regularly involves working with people in distress. You must stay calm, clear-headed, and grounded in your professional boundaries.
• Resilience and flexibility - Programs shift. Priorities change. You need to adapt quickly, manage multiple tasks, and keep performance high without burning out.

Who should apply?

• Professionals with 12 months of experience as a Public Benefits Specialist 3.

OR

• A Bachelor’s degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determining eligibility for public assistance or long-term care services.

OR

• 5 years of combined higher education and/or equivalent experience may substitute for degree and PBS work experience requirements. Total must include at least one year’s equivalent work experience. Examples of equivalent experience include but are limited to:
  • Providing eligibility for services or direct customer service serving historically marginalized communities
  • Experience examining/processing loan applications
  • Medical insurance or rehabilitation claims
  • Unemployment insurance claims
  • Providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information

AND

• Satisfactory completion of the agency’s Public Benefits Specialist Training Program.

Additional information:

• Work schedule: 8:00 AM - 5:00 PM, Monday through Friday
• Snohomish County employees are eligible to receive an Orca Card for transportation needs.

Questions?

Please reach out to DSHS Recruiter Alex Baclaan at [e-mail] and reference job number #07956.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose and shared values and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Relationship and Reporting Structure (Nevpotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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