Public Benefits Case Planner & Support Specialist

Washington State Health Care Authority; Everett (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Orca Card

Job summary

Washington State Department of Social and Health Services (DSHS) ESA CSD is seeking a PBS4 - CPSS in Everett to guide clients through public benefit programs. You will assess eligibility, develop tailored case plans, and coordinate with partners across healthcare, housing, employment, and more.

Strong policy knowledge and compassionate communication are essential. You will navigate complex cases, document thoroughly, and ensure compliance with state and federal requirements while supporting

Qualifications

• Knowledge of Washington public assistance programs and eligibility determination.
• Familiarity with WAC, RCW, and internal manuals.
• Ability to build trauma-informed service plans.

Responsibilities

• Conduct detailed interviews to assess eligibility for cash, food, and medical programs.
• Facilitate program orientations and explain benefit pathways clearly and empathetically.
• Design, monitor, and update personalized case plans to address barriers and support employment goals.
• Refer clients to services such as housing, healthcare, or job training.
• Coordinate with external agencies to align support plans.
• Review and interpret complex documents to determine program fit.
• Authorize and track supportive services like transportation and childcare.

Skills

Eligibility expertise

Policy fluency

Case planning

Analytical skills

Communication

Crisis navigation

Resilience

Education

Bachelor's degree or higher

Tools

ACES

Barcode

eJAS

HPF

Job description

Washington State Department of Social and Health Services (DSHS) ESA CSD is seeking a PBS4 - CPSS in Everett to guide clients through public benefit programs. You will assess eligibility, develop tailored case plans, and coordinate with partners across healthcare, housing, employment, and more.

Strong policy knowledge and compassionate communication are essential. You will navigate complex cases, document thoroughly, and ensure compliance with state and federal requirements while supporting